Proton Drive: Cloud Storage 4+

Encryption of our data at rest is essential for privacy. Proton Drive has a lot of important potential for the broader security-minded community.

To add a more seamless UX I would recommend the following:

- Allow “sharing” of files, photos, and the Notes App directly to Proton Drive. If I could long press and save a file directly from my browser to Proton Drive, that would offer a more seamless experience.

- Allow uploading all attachments in an email to Proton Drive. This should especially be a feature for ProtonMail.

- Improve ability to bulk upload iCloud Photos to Proton Drive, or even automatically sync. I understand this is a difficult ask.

- Refine the capability of creating whitelisted “groups” to view shared folders. You could add two levels of security by both requiring them to access via their Proton account and then also requiring an admin-set email to read/write.

- Improved “out of Proton” sharing of files and folders. ProtonMail on desktop does this effectively.

- Bulk imports and exports.

- Ability to create “rules” for automatic archiving of documents. If I receive X containing <these words> to my ProtonMail email, then save attachment and email to <this file structure>. I have to catalog a lot of travel receipts for work travel, for example. This would help with that.

Overall, love that Proton Drive is making headway on this important project and I wish the devs continued success down the stretch.

Hi! Thank you very much for taking the time to provide us with your feedback!
We have forwarded it to our Proton Drive team internally, to help prioritize future implementations and improvements to the app. Some of these features are already on our roadmap, as we understand how important they are for our users. Please bear with us and you will find them available in the app next year.

This app is great for storing encrypted photos and pc files. The only thing I didn’t like was setting up my photos and files to be uploaded from my iOS device. Proton Storage has a photo or file maximum upload size of 10 items. So I can upload 10 items at once then have to go back and start the process all over again to upload the next 10 photos or files. This ended up taking me quite a bit of my time.

I don’t understand this at all. Every other cloud storage app I’ve used you could simply select all the photos or files and upload all at once.

Even considering the 10 photo or file upload at once max I still prefer and trust Proton Drive over any other cloud storage because I trust the company to do the right thing. So small inconvenience but worth the extra work.

Hi! Thank you for your review and feedback. We’ve let the team know, so they can prioritize implementing this feature in an upcoming update of the app. FYI, we don’t have a specific timeframe on when this may be implemented, but feel free to contact us at https://proton.me/support/contact if you have any more suggestions on what we can do to improve.

I've lost access to my passwords! My account was blocked on the second day of using proton after purchasing a plan for two years, I sent a message to myself - from one proton mail to another my proton mail, they considered it spam, the support service takes a long time to respond, I wrote two letters, but the answer came with a question - why did I open an account, there are no more answers! But what does proton pass have to do with it? Proton drive? If the company believes that my mail does not comply with policy, block the mail and sort it out!!! But why block access to all applications!? There are passwords, keys to sites! Personal information on proton drive. I've lost access to my passwords! This is just terrible, a waste of money and the saddest thing is that I have to do a lot of work to recover my passwords. The lowest rating is for proton services.

Addition: the money was never returned, they wrote that the money would not be returned. Tip: do not buy a long subscription. $191 was not returned, the account is blocked.

That doesn't sound right. Please note that accounts are only disabled if they have been used for something that goes against our Terms of use: https://proton.me/legal/terms. Rarely, our anti-abuse system can disable an account in error, i.e. a false positive, but you can always contact us for an appeal. Our anti-abuse team carefully reviews each appeal, and makes decisions on a case-by-case basis. If you did nothing wrong, we will re-enable your account: https://proton.me/support/account-disabled.

Please feel free to edit your review and share your ticket numbers with us so we can investigate on our end and help you to the fullest extent.