I was hesitant to even download this since the developer name was not Providence but rather “Clarity Software Solutions”. But after researching online and confirming this is indeed legit, I downloaded it. The initial screen is confusing - it doesn’t ask you to “sign up”, “create an account”, etc, as is typical with 99% of similar solutions, it just has a PIN, a Member ID and a login button. Ok fine, I choose a pin, enter my member ID…and get an error that either my member ID is incorrect (which it isnt) or this app is not available in your area. Which is weird because every other insurance company I’ve had for the past 10+ years has had a mobile app. Very disappointed in Providence’s weak digital strategy.

I love this app! It just requires the PIN and ID # from the physical card...no separate account needed. It’s a very simple but effective design - it simply lists the names of everyone in my family with card images for each one. My favorite feature is the ability to fax or email the card somewhere. I emailed mine to myself when I couldn’t find my physical card one time. I then faxed it to my doctor’s office when they needed an updated copy (I did it right from the waiting room). They showed me how it turned out and there were clean front and back images the same side as the actual card. Pretty cool!

I had this app for quite a while and it worked fine. Very barebones, but it functioned as a digital copy of my insurance card. Offloaded the app for a while and when I reinstalled it, it wouldn’t recognize my login info. There’s no option to reset or get assistance or anything. Seems odd that a major insurance company wouldn’t have something as basic as an e-card.

When you use the member ID from the front and the PIN from the bottom left of the back, it could show the whole family’s insurance card. Just like you bring all the cards in the phone with photos. But that’s it. It would be much better if those digital ones could be ported to Apple wallet.