iPhone Screenshots

Description

METRO is the Metropolitan Transit Authority of Harris County, serving the Greater Houston, Texas region with safe, clean, reliable, accessible and friendly public transportation services.

The official METRO Q Ticketing app allows you to purchase:

• Single ride tickets for local bus and rail
• METRO day pass for local bus and rail
• Park & Ride tickets (full fare only)

You can make purchases with a credit card, PayPal or Apple Pay. Tickets are then available for immediate activation and use.

COMMON QUESTIONS:

Q: Do I need to be connected to the internet?
A: Ticket purchases require a cellular network or wireless connection. However, you can activate and use tickets offline.

Q: How quickly are ticket purchases processed?
A: Once the payment is authorised, your purchase is processed immediately and your ticket is then available for immediate activation.

Q: Can I purchase multiple fares at the same time?
A: You can purchase and activate multiple tickets for multiple passengers. Up to 30 tickets may be purchased at one time. You can purchase up to $50 in tickets per day.

Q: How long are tickets valid?
A: Individual bus or rail tickets can be saved and used for up to 2 years from the original purchase date.

Q: How can I plan a trip?
A: The METRO Q Ticketing app contains a link to our METRO TRIP app which provides routes, schedules and real-time arrival information so you can quickly and easily plan your trip.

Q: What if my battery dies?
A: You must be able to show an activated ticket to either a bus operator (prior to boarding a bus) or a fare inspector (prior to boarding METRORail).

Additional questions and answers are accessible from the app.


Compatibility:

• Apple iPhones running iOS 10 and above

For assistance, please contact METRO Customer Service at 713-635-4000 or visit the website at RideMETRO.org

What’s New

Version 4.026

Paying your fare by phone is now easier than ever with Q Ticketing's new digital wallet feature. Load your wallet and you're set. With the option to set a reload and auto-reload amount, you no longer need to worry about finding your fare time and time again.

Ratings and Reviews

2.5 out of 5
58 Ratings

58 Ratings

Echo Blast ,

No option for student discount?

Just got it. Nice to see apple pay. Seems intuitive enough however - no option to allow veterans, seniors and students to take advantage of the 50% discount on fares. Will have to obtain the Fare Card in order to take advantage of those discounts - which is redundant and diminishes the usefulness of the app.

Hopefully this is reconciled in an update.

Developer Response ,

Thank you for the suggestion and for riding METRO. Will pass this along.

Unhappy Meetup User ,

Downloaded “new” app, but new tickets disappeared

After I downloaded the new app and bought new tickets; a bug in your new app set off a continuous loop that forced me to download the new app countless more times. In other words, it didn’t seem to recognize that I had already downloaded the new app. Then it deleted all my new tickets—that I had just purchased using the new app—and before I even had a chance to use any of the new tickets and the new app said I had 0 tickets after it displayed all the tickets purchased on the new app but then it deleted all the new tickets minutes later when it forced me to delete and download the new app...again and again and again.

Tell your IT developers to fix the new app and all these bugs and next time TEST the app using basic use processes and test using an iPhone 7 Plus.

Also, Under no circumstances should an upgrade to an app, delete all the existing purchases. That would be like deleting everybody’s cash every time you upgrade a bank software to the next release. Or it’d be like deleting all files and photos and apps on a computer every time someone downloads a new update. That is bad programming and unacceptable software upgrade process .

Train your software development , testing and QA staff , fix these bugs, and refund all my tickets that your buggy new software has deleted.

Developer Response ,

Thank you for the comment and for riding METRO. The app was tested extensively before release, so we'd like to understand what has caused the issue you experienced. Because the new app was developed by a different company, all users had to register for a new account. If you have unused tickets on the previous app, you can continue using them on that app through the end of this month. If you still have unused tickets at that time, they'll be transferred to your account on the new app, provided you registered on the new app with the same email address you had used to register on the previous one. Once the tickets have been transferred, you'll be notified via email. If you're continuing to experience issues, please contact METRO Customer Service at 713-635-4000 so they can assist with trying to resolve them for you.

marchetype ,

Looks great so far

Great-looking new app. Registration was quick. Nice to see Pay as ticket purchase payment option now. (But to be really up to date Metro needs to update the bus readers to take mobile payments directly, no app required... maybe some day!)

For the reviewer who complained about being unable to login with their old account and losing their previously purchased tickets, please read the instructions! You have to register for a new account on this app and, if you use the same email address as your old account and you have some tickets remaining in your old account, those tickets will get transferred to your new account (and the new app) some time in August. RTFM.

Developer Response ,

Thank you, marchetype. And thank you for riding METRO.

App Privacy

The developer, Metropolitan Transit Authority of Harris County, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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