Razer Chroma RGB 4+

At first I tried downloading the app on my phone but the keyboard I was trying to customize wasn’t there. I then realized that you have to download the app from the Razer website on pc. Make sure to download the app from the Website instead of the App Store.

Thanks for raising this concern. We appreciate your feedback. For any other concerns and suggestions, send us an email at feedback@razer.com.

This a review of the app and only the app. When attempting to pair it to the headphones, it cannot find them via Bluetooth. Even after deleting the app and restarting my phone, re downloading the app, rebooting my headphones, and attempting to connect, no luck. Seems like 99% of the poor reviews are to the simple fact that this app is inoperable. The RGB customization was a cool feature that made me want to purchase this headset however, without this app, that feature is useless which is sad. Razer, I see the last update was shipped more than a month ago, is there anyone maintaining or even monitoring this apps functionality. This needs to get addressed ASAP because I’m pretty sure this RGB feature is somehow accounted for in how this headset was priced. Please don’t let us down, FIX this asap.

Hi there! We appreciate you sharing your honest feedback. We'll raise this concern to the team for future improvements and assessment of the app's performance. For any other follow-up concern, you can also reach our support at feedback@razer.com.

I was really excited to get a new pair of Razer Kaira Pro headphones since it had an app to adjust lighting and sound. I couldn’t get the headphones to connect to this or the Razer sound app. It had the latest firmware, I restarted my phone, headphones and tried to connect and it didn’t work once. There is a reason why this has such bad reviews because it doesn’t work. I see how diligent the company is to apologize for the bad reviews but they should spend that manpower to fix the apps to make a better experience for those that buy their products. My review is of the app and not the headphones. The headphones did connect to my Xbox as well paired with my cell phone via Bluetooth but why have an app if it doesn’t work?

Sorry to hear you're having trouble with the app's connection. You might try reinstalling then rebooting your phone if it makes any difference. Should the issue persists, send us an email at feedback@razer.com so we can assist you further.