We have had our RT340 for a few years now and always loved the wifi feature. When our wifi company updated our system for faster speed for streaming, we could not get the wifi feature to work anymore. Rectec’s customer service was wonderful in trying to work it out for us. It turns out we needed the updated controller. They didn’t try to sell me one but I asked about it because i was sure I wasn’t the only one with this problem. It was going to be a couple of hundred dollars and we decided it would be worth it because I love being able to monitor the probes when we are smoking meat. The person I was talking to said she would call me back, which she did. She sold it to us for half the normal price. I was really grateful. The controller came about a week later and my husband was able to install it. I was so grateful when I went out and was able to hook our phones to it right away. Thank you for the customer service that I’m not used to seeing anymore. I loved being able to talk to a person. We love the grill.

Very simple, straightforward app. To me, it’s not as important how many bells and whistles, but I need to have a very reliable app that never loses communication with the grill, and that reports accurate temperatures, and the app that I could easily control from a remote place. recteq does it all well! I did call their customer service regarding having the option to allow starting the smoker through the app, They were polite and quick to respond. They explained that due to safety in other requirements from retail stores, that option is not available. I seriously think for safety concerns, I do not want to have the ability to start my grill remotely, I want to be sure it will not cause the fire thus I want to be present when I’m starting.In summary, great job, and additionally, this is USA company.

Let’s be real, this app basically achieves the bare minimum expectations for a pellet grill app - you can see current temperature, change the set point, make some performance adjustments, and see cook data. There are some other features like a leaderboard and recipes that done hurt anything, but are relatively unnecessary in my opinion. But where this grill / app combo falls flat on its face is with notifications. Aside from some really basic notifications rules, this thing doesn’t really understand what it’s trying to tell you, when, or how often. Case in point, I’m currently in the middle of an overnight brisket cook on my flagship 1100, which I have uneventfully done several times before. Looking at the cook data, it’s been on target within a few degrees all night. I leave notifications on because I want to know if something truly critical happens that needs me to intervene. But this thing has been sending me a notification every 45 min for the last 8 hours to let me know that it’s preheated to 225. And I also know I’m going to get spammed when the probe starts to reach the target set point as well. At some point, the Recteq is going to have to recognize that it’s not enough to sell a great grill if the app that pairs with it is such a clunker.

Recently update removed features, remote turn on was a primary factor for using the app, now gone under “industry standard language”, there is no industry standard, you are concerned about lawsuits. We are adults, with remote entry on the house, garage, remotely starting cars and remotely logging into banks safely for decades. A better way would be to require two factor authorization for remote turn on if recteq is so nervous about lawsuits. I have had the grill for quite a while and have used the app for all cooks. Generally the data provided is limited to the basic graphic. Never any zooming in on temperature axis of the graph or rescaling, no custom colors, no show/hide temperatures or probes. No drag on the graph for an intersection just an inaccurate tap. Limited history kept, last update erased all of my historical cooks and notes. The current setup decoupled the cook graph from the cook and didn’t say anything so I didn’t have my cook data on my last cook. No secondary data, time to preheat, time to set temp, fluctuation range. If your geeky about grills and cooks you want your data and want to have options on how it’s displayed.