recteq 4+

We have had our RT340 for a few years now and always loved the wifi feature. When our wifi company updated our system for faster speed for streaming, we could not get the wifi feature to work anymore. Rectec’s customer service was wonderful in trying to work it out for us. It turns out we needed the updated controller. They didn’t try to sell me one but I asked about it because i was sure I wasn’t the only one with this problem. It was going to be a couple of hundred dollars and we decided it would be worth it because I love being able to monitor the probes when we are smoking meat. The person I was talking to said she would call me back, which she did. She sold it to us for half the normal price. I was really grateful. The controller came about a week later and my husband was able to install it. I was so grateful when I went out and was able to hook our phones to it right away. Thank you for the customer service that I’m not used to seeing anymore. I loved being able to talk to a person. We love the grill.

This thing is phenomenal. Gives me full control to monitor my grill from anywhere. I’ve been using it for about six months and really can’t say enough good things. The ONLY negative is that they just removed the ability to turn on the grill remotely. This was one of my most favorite features as I could turn on the grill (which is outside, on a lower level, away from the house as it should be) while I started my food prep inside. I am hoping that they will consider making this a setting option for each person as opposed to removing the capability from everybody. Pretty please!

Recently update removed features, remote turn on was a primary factor for using the app, now gone under “industry standard language”, there is no industry standard, you are concerned about lawsuits. We are adults, with remote entry on the house, garage, remotely starting cars and remotely logging into banks safely for decades. A better way would be to require two factor authorization for remote turn on if recteq is so nervous about lawsuits.

I have had the grill for quite a while and have used the app for all cooks. Generally the data provided is limited to the basic graphic. Never any zooming in on temperature axis of the graph or rescaling, no custom colors, no show/hide temperatures or probes. No drag on the graph for an intersection just an inaccurate tap. Limited history kept, last update erased all of my historical cooks and notes. The current setup decoupled the cook graph from the cook and didn’t say anything so I didn’t have my cook data on my last cook. No secondary data, time to preheat, time to set temp, fluctuation range. If your geeky about grills and cooks you want your data and want to have options on how it’s displayed.