Resident App makes it easy to submit service requests, report concerns, pay rent, receive package notifications and communicate with your community team.
Capture an Issue With Just a Tap
With Resident App you can create a new service request and capture the details to get the issue resolved in just seconds. Have a clogged sink? Just snap a picture and send it directly to the community team.
Stay in the Loop
From start to finish, you'll be kept up-to-date on the issues you report and on events in your community. Want to share more detail on a matter? Quickly add a comment and chat directly with the community team member working to resolve your issue.
Rate Your Experience
With each service request you’ll have the opportunity to share feedback with your community’s management. See an opportunity for service to improve or want to send thanks for a job well done? Tap to rate your experience and share it directly with your community manager.
Note: Resident App is a companion app to the award winning SightPlan™ Resident Service solution. Not sure if you live in a SightPlan enabled community? Contact your Property Manager today to learn more.
- Improved overall stability and performance
We release updates frequently, and we’re always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us at email@example.com. We’re happy to help!
Ratings and Reviews
Has problems that need to be addressed
It's a good way to communicate with the complex but there are some issues. The biggest that needs to be addressed now is adding comments. I have open maintenance requests and I can't communicate with the maintenance team via the comments in the app. I have to get my computer out and login thru the billing system to comment. Also, the verbage used for Urgent requests need to be edited. The customer and the apt view doesn't match in regards to urgent requests. I've lived here for two years and just found out that the "is it harmful" section is actually the "is it urgent" section.
Developer Response ,
Hi Mike - Indeed the Resident App does allow you to share comments directly with your community staff. I only can see your first name here, so would you mind reaching out to firstname.lastname@example.org so we can research further? I want to make sure you’re having a great experience.
Apartment is not updated
I moved to another apartment in same apartment complex (same landlord) from one bedroom to two bedroom, and leasing office has already updated my apartment number in the system from 532 to 212 but Resident App didn’t update my profile, they have done their part but still Resident App showing my old apartment number. So not impressed from this application.
Developer Response ,
Hello there, I’m sorry to hear that you are having som trouble with Resident App and we’d very much like to help. I'd be eager to hear back from you so we can help you get signed in. Can you email us at email@example.com, reach out via the help chat on sightplan.com, or call us at 407-459-7866 so we help get this sorted out for you?
Doesn't really work.
In an emergency situation, on a Sunday morning with the temperature well below freezing my heat went out and I needed assistance and was forced into the world of this non functioning app. I found myself stuck and in a bad situation. I did my best to reach out to the developers of the app to inform them that an important feature of the app was to chat with our maintenance department. The send button was inoperative so therefore no communication could be engaged. They have no means nearly what So ever to communicate with the public via there website and I ended up just posting a message to them on Google plus . I'm going to contact Apple and object to their app and lobby for its removal from the Apple app store.
Developer Response ,
I’m sorry to hear that you are having problems, and we’d very much like to help. We did reach back out to you via Google+ to try to get in touch, and we’d be eager to hear back from you so we can provide assistance. Can you email us at firstname.lastname@example.org, or call us at 407-459-7866 so we can start a dialog?
With Family Sharing set up, up to six family members can use this app.