Ruby Rewards 4+

My daughter and I went here for diner tonight. We waited 20 minutes to put our order in. After 10 I ask for help. We ate our salads from the bar and never got our drinks. The waiter actually brought our food out to the table 40 minutes after we got there, still NO drinks. I ask him if we could get them. He was a nice guy and told us how they are short staff and I understand, but if I was short on the money, I’m sure that would have NOT been OK. I was really surprised that he charges us for the drinks at all after we sit there thirsty, almost the whole time. He then offered to buy our desserts- Next time we come in! Well. this isn’t my first time having similar experiences here. And I probably won’t be back to this location at all. Sad. Because the food was good

Our service could’ve been a lot better. We sat at a four top that only had silverware for two. Our waiter didn’t bring us another set. We had to wait 15 minutes before someone would take our drink order, then another 10 minutes for us to order our dinner. Two of us ordered the 2/$25. When we received our app the waiter brought three dirty plates. I asked another male to bring us three clean plates. By the time we received three clean plates our appetizer was cold. My boyfriend had to get a set of silverware from another for me. I had ordered the tenders with zucchini. When we received our food it was hot. I asked for ranch dressing for my chicken tenders. We waited for the ranch which we never received. My boyfriend went to the salad bar to get me some. My son ordered the 6 ounce sirloin medium and received it well. The waiter never refilled our drinks. Our waiter came by and asked if we wanted dessert, we didn’t want any. The waiter brought us our check, we asked for three boxes. We waited for 10 minutes for the boxes. Then we had to 10 minutes to pay. As we were leaving the waiter was on his cell phone having a conversation. Overall we’ve received better service from other restaurants.

Stopped into the Bloomsburg PA location today, very nice place! The salad bar was stocked and fresh, manager and server attentive, space clean and you could feel a great vibe with all the workers. Must have been shift change as it was almost 4:00p.m. I counted nine workers. All were busy and were helping out where needed. Burger was cooked perfectly and dressed nicely. Not fond of French fries but they were great as well. I was unsure about stopping after reading previous reviews but either they’ve updated the management or else you just can’t please some people. Good value, great experience (this coming from someone who really doesn’t like to eat out anywhere, especially chains but was traveling I-80 and needed a break).