SalonCentric 4+

Great visit

You know what was wonderful about the visit is I was greeted just about at the door with kindness and just ate was amazing the two girls and there were absolutely great with these times the way things are running. Y’all have a great team to run that business it’s the business on Martin Luther King North I don’t know the address offhand but what a bunch of great people amazing y’all did a great job and hiring them I’ll be back how do they hook me up with the app and bought a few Things just amazing. I’m 72 years old and I have never been treated like that. Awesome awesome thank you for your time. Surdi Tom

Annoying

I made a purchase over the weekend when the app froze while purchasing. I never received a confirmation email and the app AND website both showed I had not made any orders. So I reordered. It turns out that the first order had went through and now I had over $120 worth of double products that I did not need. The call center was closed since it was a Saturday so I opted to send an email, knowing I wouldn’t be able to get in touch with anyone until Monday (today), which was fine. I received an email this morning saying the order had been cancelled and I should be expecting a refund for the second order. Then an hour later received another email basically saying “oops it’s already processed and you’ll get a credit towards your account, call customer service for more info.” Customer service is beyond backed up due to COVID-19 and have been on hold for 30 minutes. I’m upset that the app is so glitchy that it caused me to double purchase something that I won’t be getting my money back for. I don’t need a credit in my account, I need my physical money back.

This app never works 🤦🏻‍♀️

I was of course so happy when the app came out because apps are always easier to navigate that the website, well this one proved me wrong. #1 you spend the first while putting your entire order in, then you learn AFTER hitting checkout that half your order is out of stock so then you get to go back and redo everything. #2 in the “store” there’s still Christmas sets from like 2 years ago that have sold out since New Years of that year. #3 the in store pickup is a great idea but it has never ever worked a single time I’ve tried it even with trying different store locations it just keeps telling me to reselect “my store”. It would definitely make my life 10x easier if it worked. With that being said it is not my phone. I have an iPhone 11 with the newest IOS system as well as the app is up to date and when I ask for help no one seems to know how to help me with the app issues so I continue to have to go navigate the website. Fix it.

Developer Response ,

Hi there, we apologize for any inconvenience, and to be replying so late to this review. Please reach out to us directly at SCAppFeedback@SalonCentric.com and we will be happy to help address all of the issues you have noted here.