Scheels Visa Card 4+

I stopped in with my 9 year old grand daughter & my 6 year old grand son to buy them some winter gear for school. The gentleman that helped us was STELLAR! He got down on their eye level to talk to them both, measured their feet for boots, helped them in their decision on coats, snow pants, gloves, gave them high fives & let them know they were important in helping him help them. We played a little basketball in the arcade, shopped the candy section & picked out some goodies & headed out the door with the finest shopping day EVER!!! You all rock at what you do & this is where life & shopping are all smiles:)
I wish I knew the name of the guy that helped us but unfortunately I don’t. I would love to give him credit for a job well done. God knows who he is so May he be blessed this new year ahead.

We're glad to hear that you received excellent service at the Scheels store. Unfortunately, FNBO, who manages the Scheels Visa Credit card, does not have the ability to assist with kudos for the service you received at a Scheels location. We would recommend reaching out to the store directly. If you have any questions or concerns about your credit card, the Scheels Visa Card mobile app, or the Scheels Visa Card website, you can always give us a call at 888-530-3626, or submit a secure message after logging into your account from our full website.

So disappointed in the customer service and customer loyalty from Scheels. Or should I say the lack there of. A couple months ago I was having payment issues with my Scheels Outdoors rewards card. My monthly payment was getting returned. After several calls and several other payment attempts where their customer service only advice was to try again I finally get an agent who listened to why I was calling and was able to help me fix the issue and witchin seconds it was fixed and a final payment was made. By this time Scheels (Colorado Springs, CO) reported that I missed my November payment (not accurate). This report has hit my credit for more than 70 points and Scheels (Johnstown, CO) refuses to fix or help with the isssue even though each of the customer service reps as agreed that the issue was not my fault and agreed that it should fine fixed. The payment reported missed was in November and my payment that was finally fixed and accepted was in November. I am completely disappointed because I love the Scheels store and they do not seem to reciprocate when it comes to their customers.

We're sorry to hear about the issues you were experiencing and appreciate you taking the time to bring your concerns to our attention. To assist you further, and see what options we may have available, can you give us a call at 800-652-5613?

I have a company Mastercard I haven’t used in years thanks to the Scheels Visa!! I’ve had a Scheels card for 10+ years! The service and perks are impeccable! I travel out of state for work quite often and as soon as I use my card in another state I get a text or an email for fraud prevention. Wonderful service. I receive gift cards for my use of the card that you can also use to pay against your statement. It’s a win win! Almost everyone in my company has one!!

We're glad to hear that you've been enjoying your time with the card and have been receiving great service! Thanks for your loyalty and the 5 star review.