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Description

Send money internationally quickly, safely, and at a lower cost. Track payments and ensure your funds arrive with your loved ones securely.

At Remitly we are dedicated to making your hard-earned money stretch further, and giving you and your family peace of mind knowing that essential funds have arrived safely.

How Remitly makes international money transfer work for you:

SAFE AND SECURE DELIVERY OPTIONS
You can choose how you want money delivered to your recipient. Fund your transfer with your bank account or card and your recipients can receive funds directly into their bank account or at a cash pickup location. You can also send money to a mobile wallet such as M-Pesa or home delivery in select countries.

SPEED & PRICE OPTIONS
With our EXPRESS option, you send your money within minutes, or get a better rate with our ECONOMY option and funds can arrive within three business days. We offer great exchange rates and little-to-no transfer fees.

DUAL CURRENCY
Send money in the currency your recipient needs. Once you fund a transfer, the money you send can be picked up in your recipient’s country in USD or local currency. This option is available in select countries at cash pickup locations, select bank accounts, or through home delivery in select countries.

PERFECT DELIVERY PROMISE
Our perfect delivery promise means we back every transfer with an exact date and time you and your recipient can expect the money to arrive. Once the perfect delivery promise is given to you, you can track the movement of your funds as it approaches the destination and keeps you updated each step of the way. Your money arrives when promised or we will refund your fee - we’ve got you covered.

Send money to the 49 countries shown below:

LATIN AMERICA & CARIBBEAN

Send money directly to a bank account or instantly to a cash pickup location in Mexico, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua and Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Paraguay, Peru, Uruguay, Jamaica and the Dominican Republic.

In Mexico alone, you can send to over 15,000 cash pickup locations, including Bancomer, Elektra/Banco Azteca, BanCoppel, Aurrera Bodega, Bansefi, and Banorte.

Plus, have money delivered right to your recipient’s doorstep with Caribe Express in the Dominican Republic.

AFRICA

Send money directly to a bank account in Nigeria, Kenya, Rwanda, and Morocco.

Send money instantly to over 11,500 cash pickup locations in Ethiopia, Kenya, Morocco, Rwanda, Senegal, South Africa, Tunisia and Egypt .

Send money instantly to mobile wallets such as M-pesa in Kenya and all major Mobile Money operators in Rwanda and Uganda.

ASIA

Send money directly to bank accounts in India (i.e. HDFC, Axis Bank, ICICI, SBI), China, South Korea, Nepal, and Malaysia.

Send money instantly to over 13,500 cash pickup locations in the Philippines (BDO, BPI, Metrobank, Cebuana Lhuillier, M Lhuillier, GCash, any SM mall), Vietnam, and Pakistan.

Send money directly to your recipient’s doorstep with Home Delivery via Sacombank in Vietnam.

Send money to mobile wallets in the Philippines, Bangladesh, Indonesia, Nepal, and Sri Lanka.

EUROPE

Send money directly to bank accounts or instantly to 12,500+ cash pickup locations in Poland, Bulgaria, Romania, and Turkey.

Send money directly to bank accounts in Hungary, Croatia, and Czech Republic.

Join over 1 million customers who send money overseas with us and download Remitly today!

We follow strict PCI Data Standards and 256-bit data encryption. Remitly is a licensed and registered Money Services Business with the US Department of Treasury.

What’s New

Version 5.10

Thanks for being a Remitly customer!

- This update includes a handful of bug fixes and tweaks to improve your experience.

Ratings and Reviews

4.8 out of 5
174.4K Ratings

174.4K Ratings

Nikki Rae Toler ,

Worst customer service

I sent my remittance Nov 9. According to the receipt, fund would be available Nov 16 which is fine with me coz the schedule of my mortgage payment for my house is every 18 of the month.
I was relaxed hoping that the money would be in my account in the Philippines since I saw a record of transfer from my US bank account. On the 16th of afternoon I informed my uncle in the Philippines that he could pay my mortgage since the money is at my Phil account already but my uncle checked and said no record of fund yet so I checked and he was right. No one ever bothered to call me or email me to inform me so that I could have done something. I emailed customer service once, no response. I emailed again but still no response. The next day Emailed again but still no response. I called and I was told that because my account was Chinabank and they are only partnered with BDO. What? I have been sending my remittance to my chinabank account. The CSR told me that by Monday morning the fund would be in my account. My uncle contacted me again and said still none. Today is Monday and 18th of Nov. Meaning I was not able to pay my mortgage on time because of Remitly’s negligence. If you only informed me ahead of time then this problem would not occur. I entrusted you my hard earned money. I have been your customer for 5 years. I also work in the customer service industry and I am trained to never neglect our clients.

Developer Response ,

Hello,Nikki Rae. Greetings from Remitly! Thank you for writing to us and bringing this issue to our attention. We're very sorry if your experience with Remitly was less than perfect. This is not what we want for our customers and rest assured that we are diligently doing our best to better our service.
To assist you better, in order to protect your information, please send us an email at service@remitly.com so our Executive Escalations Team can reach out to you the soonest.
We still hope that you give us another chance. We are looking forward to hearing from you!

_Your Remitly Team

donotuseremitly ,

Do not use Remitly

Please don't use Remitly if you want a smooth transaction. They claim that the money will be available on a particular day but it's not the case. Also on cancellation, it takes 10 business days for your money to be back to your bank account. They have mentioned on the website that if you cancel a transaction within 24 hours, no money will be deducted from your account. However when I did so because I was getting a far more better rate on Xoom, they deducted my money from the bank 3 days after I had already canceled the transaction (within 24hours). When I contacted the customer care, they were rude and non-cooperative and brushed away my concerns. The amount I was sending was not small but in thousands and it mattered to me that my funds reached on time. Now I'm left with no option but to wait for another 10 business days to transfer my money.

I was so disappointed that I immediately uninstalled the app and decided never to use Remitly again.

Advice to Remitly: The customer service is the worst. Please help your loyal customers or else all the other money transfer services that give better rates and smoother transfers will soon take over.

Developer Response ,

Dear Valued Customer. We are sorry to hear that your recent experience with our service was far from excellent. We would like to look into your concern further. Kindly send us an email to service@remitly.com with the details of your transaction. We hope to hear from you soon.
Regards,
Remitly ↕

Devopsforum.info ,

Worst customer service

Did a transaction and would like to cancel. But couldn’t find the cancel option so connected to the customer service executive, they couldn’t help to cancel that transaction and started saying false information to get this transaction completed. I never prefer to be using Remitly back again for my future transaction anymore and will never suggest to any of my friends. Hope the remitly people can give a well organized, well designed training to there executives of how to help the valuable customers who work hard to pay off there bills by taking the chance of high exchange rates but that’s not helping with remitly customer service staff. So I hope remitly can train some educated staff who can understand the customer needs/questions and solve by providing 100% satisfaction. Good bye remitly.

Developer Response ,

Dear Valued Customer. We are sorry to hear that your recent experience is far from excellent. Please send a detailed description of the problem to https://www.remitly.com/us/en/home/contact. We will definitely provide you with a solution soon. Thanks for your feedback.

Information

Seller
Remitly Inc
Size
61.9 MB
Category
Finance
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Arabic, Burmese, Cambodian, Chinese, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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