Shipley Do-Nuts Rewards 4+

I like the app except for a few things. The first thing is that when you order a dozen donuts, you can’t get it for the dozen donut price. It adds them up individually, which is not what would happen if you bought them at the store. The second things is that you can’t even order a donut bowls unless they are the specialty donut holes. I just want the regular kind. Lastly, you cannot use your rewards. When I apply it, it never applies to the order, no matter how much I try it. Other than that, it’s a great app!

My whole family love Shipley Donuts. I was excited to see the app. Download and tried to use. My local Shipley didn’t receive the order though it charged my card. I used it once out of three times successfully. Our local Shipley employees on Hwy 99 are fantastic, but I regularly go in to order because of unreliability of this app. I don’t get why there isn’t an option to upload in-store receipts for points as well? It can’t be hard to enable. Most other restaurants have this option. You’re missing out on tracking purchases…which is the point here, right? And your loyal customers aren’t rewarded for their patronage. Also, was going to spend some serious money on gift cards at Christmas and Shipley doesn’t offer those either. I had to go elsewhere for those. You’re making it awfully hard to buy from your company. Update options, please!

The Shipley Do-Nut team in Odenton is one of the friendliest left in a “fast-food” environment. The orders (usually placed online or in the app) are always correct and if they can’t meet the need, they give a call ahead of pickup to verify a substitution. The donuts are very good, though the apple fritters could be a little less dense. Nice addition to the donut scene in central Maryland.