About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.
Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations
Let customers contact you from the Shop app.
FEEDBACK & SUPPORT
For 24/7 support visit the Shopify Help Center: help.shopify.com
Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
• Bug fixes and performance improvements
Please reach out to email@example.com with any feedback!
Ratings and Reviews
First Time Using Shopify Inbox
So last week I’ve have been informed by Shopify that they have came up with a new invention to help customers get all their questions answered as they are shopping in stores called Shopify Inbox. I’ve taken the time to download it just to see what all the hype is about and so far so good, i like it.
It gives me the options to add my own Most Commonly Asked Questions that customers would typically ask when it came down to it
The other thing I like is when it keeps track of all the conversations from each customer to pick up where they last left off.
Another great feature i thought was interesting is when they have space for the store owner to write down notes that other staff members can’t see unless they have permission.
Lastly the customization was my favorite part of the app I had the option to choose Let’s Chat or the typical message button
I’m still learning the app since I haven’t had it very long so more updates on the way!
New integration is losing my company money
I absolutely appreciate the app being free. But!!!! the whole point when it was Ping was for a customer to be able to reach you in real-time if they had a question by clicking the ‘Chat With Us Button’. The speed of being able to reply to a customer while they were in the store was invaluable and converted to sales.
This new Shopify Inbox….absolutely no notification. I’ve had to add a Quick Reply message to compensate that says we are helping other customers and we will answer their question as soon as we can because we are not being notified. The Ping was amazing because even if I was sleep that distinctive sound would alert me a customer had a question and I could respond before they left the store with items still in their cart.
Lastly when I tested the Inbox the delay from me acting as a customer and sending a question was an intensive amount of time.
I know change and bugs need to be worked out. But I would literally PAY to have PING. The inbox leaves a lot to be desired. The premise was that this was to make it easier to manage customer conversations but if we are not receiving notification that a customer needs assistance in real time this is actually doing more harm.
Developer Response ,
Thank you for sharing your feedback about Shopify Inbox! We experienced a brief outage where notifications were not delivered but have since resolved the issue. We apologize for the inconvenience and take this feedback seriously. Please do reach out if you run into any issues in the future and we’d be happy to help at http://help.shopify.com
I like that the app is free and has some built in features like automated FAQs and integrations with Apple / FB / Shopify Chat.
I don’t like that you’re only able to set an away message for your unavailable times and that the app doesn’t respect those times you set and notifies you “a customer needs a response or they may leave your store” when I’m trying to set some boundaries for work / life balance on my weekends.
Ideally I wish there was a way that you could set those availability times to disable the chat option on your site. I understand the thought process that it’s a potentially lost lead, but having a chat feature display when the chat isn’t actually available is a worse customer experience. I sometimes go through the hassle of enabling and disabling the chat manually, but more often just finding myself leaving it disabled.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Shopify Inc.
- 23.8 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- © Shopify Inc.