The SimpliSafe Home Security iPhone and iPad app lets you control your SimpliSafe security system from anywhere in the world.
Arm and disarm the system, set instant notifications and keep track of everything in an up to the minute timeline. You can even watch and capture live video if you have a SimpliSafe camera.
Minor bug fixes.
Ratings and ReviewsSee All
Great Customer Service!
I’m a 71-year-old female who is NOT “handy”. I actually doubted I would be able to set an alarm system up myself, as advertised, but the price was right, and I liked the fact that I could just purchase the elements that I needed with no contract, at half of the monthly rate that I had been paying to ADT, so I dove in and ordered. The packaging was excellent with very detailed and clear instructions - no “techno-speak”. I must admit being very surprised at how simple it was to set up. I had a couple of questions during set-up and I called their customer support for help. I did not get stuck on hold, but rather got to speak to someone right away, which is very rare when calling anyone’s customer service dept! The gentleman who answered the phone had such a cheerful, happy tone of voice, and he clearly guided me through the little steps I had missed, which went very quickly and easily. I really like the fact that I can operate it through my cell phone and not have to run back-and-forth to a box on a wall, and I also have a fob to carry on my keychain. I realized I had forgotten to set a duress passcode, so I called last night and a woman (equally friendly) guided me through it in seconds. I can’t say enough great things about this customer service. I’ve only had my system for a few days, but so far I am very happy with it. Highly recommend this company.
Exceeded my expectations
I’m an Engineer, so I was a little concerned that it might be overly simplified in order to keep setup straight forward, when In fact, it’s just the opposite. The basic configuration allows for a very simple setup that will satisfy 95% of the users. For those that want to fiddle with it, you have the option to modify operational parameters on a sensor by sensor basis. For example, The non monitored wired alarm I also have had problems in my garage, forcing me to purchase a sophisticated PIR/radar detector. I installed the SimpliSafe motion detector in that location and set it up to only send alerts to me instead of alarming the system. That allows me to gain confidence with the location before taking it live. That’s just one example of the flexibility you’re afforded.
I’m also impressed with the monitoring speed. I moved one of my motion detectors, and wanted to verify it’s performance so I put the system in test mode. My phone rang almost instantly, couldn’t have been more than 2 seconds, and to my surprise it was the monitoring company informing me that they received a test signal. They stayed on the line explaining test mode options, and thanked me.
Customer support has always been easy to reach, and extremely helpful as I delved into some of the features that very few people will ever get into.
Peace of Mind at 800 Miles and Under My Control
Read my success story below, but why only 4 stars? After each power outage both cameras would be inactive. My house watcher had to go and cycle power to get them to work again. This needs to be fixed. I had one camera viewing the central area inside, and another set on a window sill watching the three feet of snow in the yard!
Last year we bought a winter home in the desert. I was very concerned about leaving our northern home totally unprotected. I had a company install a system in another home seven years ago, and it worked perfectly, but it was all hard-wired and expensive. Searched this time for wireless systems, and found SimpliSafe. Having experience with the other system, I realized SimpliSafe checked all the important boxes like dual WiFi/cellular, safe from physical destruction, etc. Look at all those features carefully. And the sensors! Just what I needed to leave a house in very cold winter conditions. Water leak sensors for broken pipes. Temperature sensor to confirm the heating was working. Glass break sensors. Perfect! I installed it and had great peace of mind from 800 miles away for the seven months we were gone. Only one alarm, when a double-hung window popped open on it's own. They called me, the house was checked. Easily installed and set up. What a great system.
We are now moving to the desert. I can easily remove the system and take it with us!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
With Family Sharing set up, up to six family members can use this app.