Slice: Pizza Delivery/Pick Up 4+

One thing that needs to be more clear on this app is pickup or delivery. It’s very easy to not notice which is selected and frustrating when you want your pizza delivered and it ends up being a pick-up. I had my settings defaulted for a delivery and one day I decided to switch from the usual restaurant I ordered from. There was no obvious indication that the new place did not deliver to me so I was very frustrated to find out I had to run out to get it. The next time I ordered I decided to order from my usual place which always delivers to me. Again no obvious indication that the pizza was for pickup because I always have it set for delivery. I never ended up getting my pizza after waiting hours. I believe one of the most important things about ordering a pizza is how you will be getting that pizza and to have the pickup/delivery buttons such a small part of the ordering process is a reason this app is flawed. Dominoes, Pizza Hut, and papa Johns all have lousy pizza to me which is why I choose local places off of slice, but one thing all those lousy pizza places have in common is their online ordering process is very smooth and clear in what you are getting. No confusion. No mistakes. Make sure to check that tiny pick-up/delivery button on the slice app or you can become frustrated very easily. Especially when drinking/socializing with a group of friends and expecting the pizzas to arrive at your doorstep.

Hey there, thank you for your detailed review! Your feedback will be taken into consideration and reviewed by the appropriate team. If you would like to directly reach out to us, you can send an email at feedback@slicelife.com with the subject line "iOS Review".

The app seems to be pretty good looking and is pretty easy to navigate. But they have some locations wrong on their in app map so a restaurant that is 2 miles away is showing up on their app as being 6+ miles away even though they have the correct address. This causes the user to have to do a search for the restaurant. Of course if you didn’t know the restaurant was where it really is you wouldn’t know it was closer to your location than the app says it is. I contacted them about the issue and didn’t seem to actually read or understand what I clearly stated in my messages to them. I went so far as attaching pictures of the maps of where the restaurant is and where their app showed the restaurant to be. If that’s what they call customer service I would not want to have a more pressing issue with them. I downloaded the app and was using it because T-Mobile had a T-Mobile Tuesday’s deal. Honestly it’s not worth using the app without a discount since I can call the restaurant directly and pick up my food and not have to pay a dollar fee for using the app. Especially when they can’t do something as simple as placing a restaurant in the right location on a map. I let the restaurant know about the issue maybe they will have more success getting them to fix the issue. I’ll go back to ordering the old fashioned way.

Hi there, thank you for sharing. We are sorry we let you down and we would like to take a closer look at this and make this right. Please reach us out with further details at feedback@slicelife.com and we will take it from there.

Long story short me & my partner placed an order on the app, We made an error on it and “immediately”called customer service seconds after the purchase to notify them, they said that we could not change the pizza we wanted cause it was already in the oven(how & 30 seconds is beyond me🤷🏾‍♂️) all we wanted was to replace one item with another that’s all but they told us we had to take this item I never heard that from the food industry & it sounded very rude? Like they were forcing us to take something we didn’t want also we paid for it so
why can’t we change it? Makes no sense and again beyond me-moving on still trying to work this out we called the restaurant which was 7-10mins later we were getting the pizza from this restaurant called La Rustica pizza On 1426 Lexington ave they literally told me the same story, me trying to explain that we wanted one pizza that is different than what we order was just to difficult so we decided to cancel, They had the nerve to say that now the pizza is out for delivery!?….BEYOND ME)….so not only did we not fix anything they decided on there own to send us food WE DID NOT WANT very aggressive & wired? If your reading this please think twice before using this app and the customer service didn’t even try to resolve our problem as being the customer again very very wired and I actually quote the lady we spoke to on slice app she said “ my hands are tired I don’t know what I can do for you” 🤷🏾‍♂️🤦🏾‍♂️.

Hey there, thanks for sharing! We would like to take a closer look at this once again so we can make things right for you. That said, please email us with your order details at feedback@slicelife.com and we'll be in touch!