Smart-Choice Mobile 4+

My employer switched over to this company for managing my childcare reimbursement account. It was supposed to be an upgrade, but it’s not. Previously I had been using the Reimburse Me app. On it I could create several claims at once with the option to “Validate Later”. That way I could quickly pull them up at my child’s daycare to get E-Signatures and submit. This app on top of being slower and less user friendly gives the option to create a claim and validate later, but only lets you submit a receipt. If you want to do the E-Sig, you have to do it at the time you create the claim. I don’t have time to create claims while I’m at my child’s daycare. Also, the app does not save info you type in fields for later so I have to type in the name of the daycare every time. This app needs to add the E-Signature option to claims that are validated later and implement typing history for entry fields on claims.

The IRS may want proof that expenses are utilized for qualifying medical items, but, the services rendered by the company demanding this “proof/receipts” should be responsible for the gathering of this documentation. Here’s where being an ill patient and a gofer differs greatly. Most people use the same doctor(s) dentist etc, for years. Doctors, dentist etc have what’s called residency and a practice located at specific locations for years if not decades. They are not a band of roving trucks or ambulances parked under shade trees with no real hone base. Because of this anchoring base it should be easy to cross check out of a historic record that the doctor(s), practice location have not changed from the previous submission of receipts. Yet this company and this app have zero interest or motivation to change, develop or grow with modern communication and records keeping, For years I have expressed this same opinion as fellow coworkers have. Zero response, zero change, zero cooperation, zero improvement, zero customer service to we the patient, we the ill, we the recovering. Why is this? You ask for input, yet talking to oneself or a wall is as effective. Regards

Receipts never load properly and there is a discrepancy between paid approved and action required. I literally have a payment that came out and it was paid but says ineligible purchase yet approved and then the next month same provider same payment and its not paid but says action required needed and it needs a receipt. The app also freezes or closes out. The receipts are not loadable on paid items therefore i dont know how if it was paid yet ineligible how you could possibly make it eligible. Also those same payments were made before exact same amount and merchant and have been approved. so it cant be ineligible. probably spent too much money on the look and not the back of office and upkeep. Calling in is not any better because they cant see anything and have no assistance for the rhyme and reasoning. Silly!!