SNAP CPAP 17+

Trying to create account. It is incredibly slow to return any validation. Also, when I tried to create a password, and it never told me what needed to be included, I tried to go back, and the keyboard and cursor would not pop up when I tapped on the password field so that I could actually delete what was there.

I haven’t even gotten to see what the rest of the interface is like, but this does not bode well.

We have completely overhauled our application and login process. We encourage you to try the latest version of our application.

So a fair warning for those unlucky enough to have an HME that uses this garbage. There is ZERO tech support. My HME doesn’t have anyone who can provide support to help me log back into my account. This garbage app recognizes my email address because I can do a password reset without issue but there’s a disconnect and it can’t locate my email in my HME’s database. I use the app to avoid having to wait on hold for an hour and avoid nagging calls to reorder supplies. I just want to order when I need supplies, not according to your schedule. Why bother with an app if you can’t provide support yourself or through the HME? Blatant money grab collusion between Brightree (the makers of this dumpster fire) and HMEs if you ask me.

Hi there - We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you; please contact us at patientsupport@snapworx.com.

In spite of the really bad user interface (fields to be filled in that are off-screen or covered by popup messages) I managed to used this for a couple of years to order supplies. Then one day it logged me out and wouldn’t let me log back in saying I needed a valid account. How was I ordering before if my account is invalid?

Hi there - We appreciate your feedback and apologize for the inconvenience. Over the last several months, we have made significant improvements to our app. We encourage you to update/download the app with latest version to take advantage of the new features. Please contact us at patientsupport@snapworx.com if you continue experiencing trouble with the app.