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Description

Spa-quality wellness and personal care services delivered to you, on your schedule –– at home, at the office, or on the go.

Soothe is the largest and most trusted on-demand wellness platform in the world. The Soothe app connects you with top wellness professionals in your area, any day of the week. Providers on the Soothe platform are licensed, certified, and highly-skilled massage therapists, estheticians, and cosmetologists who can offer:

• Relaxing Swedish or Deep Tissue massage
• Recovery sports massage or Percussive Therapy
• Prenatal massage to promote wellness during pregnancy
• Skin care, including facials to help with hydration, aging, stress and acne
• Haircuts & styling
• Beauty services, including spray tanning...and more


ON YOUR SCHEDULE
Simply choose the type of service you want, the time and place you want the specialist to arrive, and Soothe’s platform will match you with the highest-rated provider in your area who meets your criteria. Whether you’re looking for a facial to look more youthful or a 5-star full-body massage, Soothe has you covered from head to toe!


PERSONALIZED ENHANCEMENTS USING INDUSTRY-LEADING PRODUCTS
Providers on the Soothe network can personalize your experience to ensure you’re getting the best treatment. Having neck strain due to too much time in front of the computer? Would you like to add hot stones to your massage? We’ve got you covered.

And Soothe has partnered with industry leaders in the wellness and self-care space, including companies like Therabody, Hydropeptide, PCA, Skin Care Authority, and Dermologica to ensure you’re getting the best products that match your specific needs.


A NETWORK OF PROFESSIONALS YOU CAN TRUST
With its award-winning Trust & Safety team, Soothe only accepts the most experienced, skilled, and background-checked wellness providers onto its platform. All providers in the Soothe network are licensed/certified and insured, and are continuously monitored to ensure the highest quality standards are met. They’ve had extensive experience and often possess multiple, specialized certifications.


GET EVEN MORE WITH AN OPTIONAL MEMBERSHIP
Soothe’s optional membership plan, Soothe Plus, allows you to book unlimited discounted services to help you make wellness part of a healthy lifestyle. Various plans and packages are available to meet your needs. Download the app for more details.


ADDITIONAL SOOTHE FEATURES & BENEFITS
• Book a Soothe spa party for a bridal shower or group pop-up event
• Purchase gift cards to say thank you to friends, family, or colleagues
• Refer friends to Soothe and earn free services

What’s New

Version 5.4.0

Thank you for using Soothe! We update our app as often as possible to make booking your appointment as seamless as possible.

Our latest update includes:
• New in-home skincare, hair, and beauty services for the full wellness experience. Available in select areas.
• An improved booking flow
• New tipping screen
• The ability to give compliments & feedback for Providers
• Bugs and performance fixes

Ratings and Reviews

4.7 out of 5
11K Ratings

11K Ratings

gditila ,

An exceptional experience for all!

We are four ladies that get together once a year. We usually book massages in town at a salon. This year we booked with Soothe for massages in our rental cabin. The booking process was fairly easy with very good communication from Soothe to book what we wanted (2 masseuses, four 90 minute massages). Due to a limited number of contracted providers in the So Lake Tahoe area, one masseuse signed up for all 4 massages. I was assured that Jamie B was up for the challenge. And she most definitely was! She was charming, interesting, friendly and amazingly strong with no decrease in length or quality of massages despite the 7+ hours she worked (with less than 10 minutes of ‘down/personal time’ between massages). She’d driven 2 hours to reach us and had a return drive of equal length yet was as cheerful and energetic when she left as when she arrived. If Jamie B isn’t the face of ‘Soothe’, she certainly should be! We definitely recommend Soothe and will book again! Thank you Soothe and Jamie B!

Nitaaa17 ,

Terrible Customer Support

I used Soothe a few years ago and really enjoyed it. Then a couple of months ago I decided to return. I saw they had a subscription and I was excited to try it out. I had a credit from my previous use of the app. When I joined the subscription my credit didn’t apply. I went to their customer support chat and asked why it wasn’t applied. The customer service rep gave me a confusing answer but said it would be applied next month. I asked if he could clarify because I didn’t understand why it wouldn’t be applied in the first purchase and his answer was “I already told you why.” I was shocked!!! I asked if he could have someone call me to better explain and he said NO! The next month comes around and the credit was still not used. Again I contact customer support to ask them to use the credit. They told me they couldn’t give me the credit because they already charged me. I asked them for a refund and they said no. They told me my option was upgrade the massage I chose and apply my credit that way or IT WOULD BE USED NEXT MONTH (just like they said last month). I told them I wanted a refund and the customer service rep said that they would have a supervisor contact me in 24-48 hours. No one ever called me. What a surprise.

Terrible and rude customer service. I would not recommend because the moment you run into an issue you’re out of your money and they refuse to cooperate and/or try to resolve your issue.

Developer Response ,

Hello Nitaaa17! Thank you for your feedback and I am sorry to hear about your most recent experience with us. I would like to look into this a bit further for you. Please feel free to email me at oscar@soothe.com with your account details so I may review. Thank you.

richyoungingfrom04 ,

VERY SHADY!!

I love the idea of Soothe and, despite a few bad experiences, was open to giving them a chance. But then I discovered that it is almost impossible to cancel my membership and now think they are an absolute scam. I first tried through the chat app and got ghosted several times once I connected with someone and mentioned I wanted to cancel my subscription. I then emailed and got a response back saying that they could do it. I was not asked for further information, so I assumed my subscription had been successfully canceled. A couple months later, I discovered I had been getting credit card charges for the last couple of months. I then called to cancel. After a 40-minute hold and an entire discussion with the phone operator during which I said multiple times I would like to cancel my account (and the person seemed to acknowledge my desires), I was about to hang up when I said, "Just to confirm: my account is canceled, right?" The response was, "Oh, let me go ahead and GET THAT STARTED RIGHT NOW." They also refused to refund me for the two extra months, even acknowledging that the email exchange did suggest that I needed no further action to cancel my account. Before this last sequence of events, I might have given them the benefit of the doubt, but I am now convinced they make their money by tricking people into not canceling their memberships. STAY AWAY WHILE YOU STILL CAN!!!

Developer Response ,

Hello eviafre, I do apologize for this experience and I would like to ensure that this is handled. Please email me directly at haileyb@soothe.com at your earliest convenience.

App Privacy

The developer, Soothe LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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