Square: Retail Point of Sale 4+

So excited! Amazing Everything!

Square has helped me grow my business from the ground up! This company is amazing! It really has helped me take everything to the next level! So excited about this app! It’s going to make things even better! Btw... you may have a wait time when calling in for help but when you get in they bend over backwards to help you! Thank you square!!! I also want to thank you for helping keeping my business alive during covid! I really don’t think I would be here if it wasn’t for you! Square is 5 stars all the way!!

Developer Response ,

Hi there! Thanks so much for leaving this positive review. We really appreciate the insight and will pass it along to the appropriate team.

Very Glitchy 👾 and Terrible Customer Service 👎🏼😡

Having used Square for over a year, I can attest that there are constantly little bugs and glitches in their software. Little stuff all over the place. The interface is often very unclear, inconsistent and confusing.

My favorite most recent issue: I called in for technical support on an issue which resulted in “a glitch” that deleted multiple items and settings from my store and website.

When I called to have someone check if they can restore it, they said there’s no way to recover. I don’t have any separate records of the copy or detail details of what was deleted even.

To make matters worse that same agent when trying to help me with an unrelated issue also deleted something that I didn’t have a separate saved copy of.

It’s INSANE that a software company doesn’t have access to backups to restore major issues like this.

The cherry on the cake: I think when the agent realize that there’s no way they could restore what they deleted, in the middle of the Support call they just hung up. There’s no way that was an accidental disconnection either because that same agent had already called me back when there was an audio issue at the beginning of the call, so she had my contact information.

If you’re reading this and evaluating e-commerce platforms, perhaps give Shopify a try as I can’t imagine it’s worse than this.

6.35.2 major step backwards in useability

Overall the square for retail app has functioned well for us. However, this latest update just made applying a discount a lot more cumbersome. Previously, to apply a discount meant swiping the item name listed in the cart part way across the screen to reach the “apply discount” menu. Choose the discount to apply, hit save and move on. This new version requires us to tap on the name; tap on discounts (from a list of 4 or 5 other choices); tap on the discount; tap on save; tap on save again; and finally move. A lot of extra tapping to get the same results. It has lengthened the checkout process considerably and having extra choices in the mixes has caused some confusion. I’d like to see a change log with reasoning behind such changes

Developer Response ,

Thank you for your feedback on the Square: Retail Point of Sale app. We appreciate your positive overall experience. We understand your concern regarding the recent update and the added steps for applying discounts. We will take your feedback into consideration for future improvements.