Square: Retail Point of Sale 4+

Square has helped me grow my business from the ground up! This company is amazing! It really has helped me take everything to the next level! So excited about this app! It’s going to make things even better! Btw... you may have a wait time when calling in for help but when you get in they bend over backwards to help you! Thank you square!!! I also want to thank you for helping keeping my business alive during covid! I really don’t think I would be here if it wasn’t for you! Square is 5 stars all the way!!

Hi there! Thanks so much for leaving this positive review. We really appreciate the insight and will pass it along to the appropriate team.

I use Retail for iPad with voiceover active. Square works well enough for me to run my store, but it has some problems, and those combined with Square's not so great accessibility policy irritate me greatly.
Elements formatted as lists won't read aloud with voiceover. A good example of where to find some of these are on the pages listing hardware for sale.
Items with multiple options aren't sellable with voiceover, if items are sold manually rather than scanned at the register. The screen to select which option to sell won't come up at all.

Square's policy on accessibility bugs wastes hours of time, each time a new issue comes up. They will not look into it until the app user, in this case myself, contacts Apple and has them confirm that the problem isn't an issue with the screen reader itself. They require a chat transcript and ticket number in order to consider looking into accessibility bugs within their apps.

We apologize for the inconvenience you have experienced with our Square: Retail Point of Sale app. We understand the frustration caused by the accessibility issues you mentioned. If the issue persists, please give us a call squ.re/contactsqsupport. Thank you for bringing this to our attention.

Overall the square for retail app has functioned well for us. However, this latest update just made applying a discount a lot more cumbersome. Previously, to apply a discount meant swiping the item name listed in the cart part way across the screen to reach the “apply discount” menu. Choose the discount to apply, hit save and move on. This new version requires us to tap on the name; tap on discounts (from a list of 4 or 5 other choices); tap on the discount; tap on save; tap on save again; and finally move. A lot of extra tapping to get the same results. It has lengthened the checkout process considerably and having extra choices in the mixes has caused some confusion. I’d like to see a change log with reasoning behind such changes

Thank you for your feedback on the Square: Retail Point of Sale app. We appreciate your positive overall experience. We understand your concern regarding the recent update and the added steps for applying discounts. We will take your feedback into consideration for future improvements.