Square Team 4+

Edit to review- review and messages to square made mid day on a Thursday, they responded by Tuesday, heard our cries to repair it, it was fixed by Wednesday. …..

I have always liked the app. Simple and basic, perfect for my needs. I never was concerned with all the extras. I would have appreciated messaging (not as a paid add on, I’ll just have a group text for that instead of paying for it) but the other stuff crew users seem to have liked in the past. But I have to say…. My team can no longer just go to a tab to see their schedule. I manage 3 locations and the staff goes to each different location as needed. Not only is there a way to see all schedules at one time, via the check mark location select, but now the staff needs to literally select each location one by one to find where they are scheduled and when. There used to be up until a few days ago a way for them to just see their schedule and only their schedule. That is now gone. This is ridiculous. Also, as an employer, I have no way to see the whole day at once of who will be where. This was a terrible change on both of the mentioned issues. Please fix this asap. What you changed is terrible for employers and employees alike. If this stays this way it’s going to ruin the reason I have used this app the last 4 years for scheduling. I’m going to have to go back to sending pictures of a paper schedule to staff in the mean time.

We understand your frustration with the recent updates affecting schedule visibility. We value your loyalty and will address these issues promptly. Your feedback is crucial for enhancing the app experience for both employers and employees. If you have any further questions or concerns please let us know!

The app seems to work as intended. It displays timecards in an easily readable fashion, accurately showing times clocked in and hours worked (regular, overtime, double time, and total). The timecards section also offers a feature to allow you to view your hours worked over a user-selected period of days. This helpful feature can also be found in the paystubs section. Here, paystubs are presented so that pertinent information is easily located with detailed breakdowns of pay and taxes found at the press of an arrow. The app also offers an option to download a PDF version of your paystubs. While these two sections seem to serve their purpose well, the scheduling part of the app leaves much to be desired. There are options to set your availability, but not by date, only day of the week. This leads to team members having to set availability week by week should they need to report availability accurately through the app. Additionally, there is no option to make yourself unavailable on a day or future date. That is to say, the scheduling aspect of the app could be improved by adding features to allow you to make yourself unavailable and to set your availability by date and not day of the week. I also think as a “team app”, the app should offer a messaging system for communicating with your team. There also seems to be no option to integrate your schedule with your Apple Calendar.

Thank you for the feedback! If you could post this in our Seller Community too, then we could get escalate this to our Product Team directly. sellercommunity.com.

There are a number of intuitive features in the app, and the layout is easy enough to navigate. My frustration comes from the “time off” option. When selecting dates for a time off request, the app only lets you choose from a calendar that cuts off halfway and doesn’t allow you to scroll down. Turning your device to its side only cuts off even more of the screen.

Im honestly shocked this hasn’t been addressed, as it’s literally impossible to select any dates later in each month. This has been a huge inconvenience for me and my team for such a vital feature.

This on top of frequent but brief outages of the app as a whole make it an annoyingly inconsistent experience, especially for an app designed to facilitate as much as it is.

Thank you for the feedback. We have identified this issue and are working on a fix as part of an upcoming release.