StudentUniverse: Cheap Travel 4+

I don’t remember this being in my itinerary when I purchased my tickets. It costed an extra $100 just to get from one airport to another. Not very efficient, and when you add on the amount I spent to get from San Jose to San Francisco, it was no deal at all. I could have purchased tickets elsewhere for the same price and saved myself the inconvenience. Very annoying to say the least, especially after a 20 hour flight back from Thailand. I would just book straight through the airlines, or use another company. Very disappointed in the hidden cost I had to pay to get from one airport to another between flights. Will not be using StudentUniverse again after this trip.

My flight was canceled due to the 737 groundings and the airline texted me to notify me of this and said I would receive an email with more information about next steps. I never received such an email from the airline. 4hrs later I received an email from student universe notifying me of this change, asking if I wanted to accept the absurd new flight they booked me on. This was after I had already tried to call the airline about the absurd new flight (2days after my original departure date and an 18hr layover), and called student universe to try and get a better flight. I thought this issue was handled after I spoke to the second student universe representative - the first one had no idea what he was doing. I rebooked a flight on a new airline, as I was told I was getting a refund, only to learn when I landed, that they still had not contacted the airline for a refund, but had instead booked me on yet another absurd alternative flight. Just absolutely horrible experience. I thought student universe was a great company for the prices, but their customer service is not worth the lack of price. They will not be in any way helpful if any thing happens to your flight. You can tell them what you want to happen, that you cannot add 2 days to your trip, that you want to decline the offered alternative flights and just get a refund, but no. They don’t listen and don’t fight for you as the customer

I had a horrible experience from airport staff and contacted studentuniverse but they were unresponsive. I tried contacting them multiple times. I contacted my bank and the airlines directly who gave me the refund for $1700 for the inconvenience. But these crazy people, not only did they rebilled my account after4 MONTHS with $1700 again, even after telling all the details what happened, they as a merchant straightaway lied to the airlines to finally rebilling the amount from my card again. This is the worst website you could choose for getting $10 bucks of discount and then you’re going to suffer later and you could never expect any help from them. Studentuniverse are very active only when it comes to sucking money out of your pocket. They told the airlines I cancelled the ticket, but in reality I was talking about the one way ticket where i experienced this whole situation, not during the return ticket which I cancelled later. (For which I never received the refund btw) I would never ever recommend anybody to book from this website it’s a total scam they don’t care about the passengers at all!!!