SupportCenter Plus 4+

Name: SupportCenter Plus
Rating: 2 (4 reviews)
Author: Zoho Corporation

Zoho Corporation

- 2.0 • 4 Ratings

- Free

iPhone Screenshots

Description

ManageEngine SupportCenter Plus iPhone app lets your support representatives access and resolve requests from any place, anytime. This app reduces the response and resolution time dramatically, increasing the efficiency of your help desk team. The app, designed particularly for iPhone, gives you better user experience.

App features:

* Filter requests based on criteria such as unassigned, pending, open etc.  

* View, create, edit and delete requests.

  * Perform actions (assign, close, reply, forward) for requests.
 
* Time entry and resolutions can be added/modified for each request.

* Speech Recognition powered by Nuance.

Languages Supported:

English, Spanish, German, French, Portuguese, Swedish, Russian, Danish, Italian, Dutch, Brazilian Portuguese, Polish, Norwegian, Korean

Aug 14, 2018

Version 1.6.1

This app has been updated by Apple to display the Apple Watch app icon.

1. Truncation of description in Request Detail view has been fixed.
2. Minor bug fixes.

2.0 out of 5

4 Ratings

Crash on login screen.

Crashes on login screen. Useless.

Sorry for the inconvenience. Kindly reach us at support@supportcenterplus.com to fix this issue.

Needs update

Decent for remote monitoring, but severely lacking in request management and time entry functionality.

The developer, Zoho Corporation, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.