TaxesToGo 4+

I’ve been asking for years to have the notifications fixed but it always comes on deaf ears. When I send a chat message, clients do not get a notification so they never know I sent a message! I still use it because overall it is good but not great.

This app was great, easy to upload documents and user friendly! However what was even greater was the quick but personal attention I received from my tax consultant Mysherri Rhodes. She provided me with the link to download the app, was always available for me via the chat box in the app or on her work phone. She also completed my taxes in such a short time period then called me to go over the results. Then she set up an appointment with me to go over the taxes in more detail, verify if the service was excellent, and to see if I had any questions. Taxes can be so stressful but I literally was not stressed out at all working with her and she completed the work with the most excellent customer service! If you need your taxes done use this app and get an appointment with Mysherri Rhodes!!!

YOU’RE FORCED TO CROP UPLOADS & THERE’S NO WAY TO EDIT OR DELETE UPLOADED DOCUMENTS.

I miss labeled a couple of documents and couldn’t edit the name or re-upload under the default titles.
Had to upload as a separate new document.
There’s a bug that doesn’t allow you to view the documents already uploaded.
You can’t upload a full image so you have to upload in parts because you’re forced to crop uploaded documents.

THERE’S NO WAY TO TRACK THE STATUS OF YOUR TAX APPLICATION. YOU HAVE NO IDEA WHETHER IT HAS BEEN VIEWED, IF IT IS IN REVIEW, OR STILL PENDING.

These are features that would help after submitting an application.
I completed my tax application on 2/28 and didn’t get any feed back about it.
Found out 2 weeks later my application hadn’t even been viewed and wouldn’t be for a while. Although this was negligence on the part of my preparer, it’d be nice if the app could update you on the status so you don’t sit around waiting.

THERE’S NO OPTION TO DELETE YOUR ACCOUNT, DOCUMENTS, OR CANCEL YOUR SUBMITTED APPLICATION.

After a month of submitting my tax application, and my preparer neglecting to work on my file, I went ahead and filed taxes on my own.
I want to delete my account and documents I uploaded but there’s no option do it.
So now my personal information is floating in cyberspace and I’m definitely not happy about that.