Teladoc Health Provider Access 4+

InTouch Technologies, Inc.

    • 4.7 • 13 Ratings
    • Free



The Teladoc Health App is used for connecting to Teladoc Health Patient Access Devices on the Teladoc Health cloud-based network. As part of the Provider Access interfaces, the Teladoc Health Provider Access App allows for more timely care and treatment of acute care patients.

IMPORTANT: The Teladoc Health Provider Access App for iOS is intended for use by medical professionals who provide patient care services. In order to use the Teladoc Health Provider Access App, your healthcare facility must first have purchased and/or have permission to provide medical services on a Teladoc Health Patient Access device. Contact your healthcare organization's service line director or your Teladoc Health Account Executive for user account information.


The Teladoc Health Provider Access App is designed to provide medical professionals with the ability to support acute care telemedicine from a mobile platform.

The Provider Access App supports Teladoc Health Patient Access Devices. It allows medical professionals to interact with patients and staff at any time while using 4G cellular or WiFi Internet connections. As part of the Teladoc Health security protocols, the Provider Access App is HIPAA compliant to provide safe, secure, and encrypted access to patients when immediate patient care is most needed.

The Teladoc Health cloud-based network allows for real-time dynamic management of bandwidth, video frame rate, and resolution to provide the optimum telehealth experience regardless of the type and quality of Internet connection used. Supporting native multi-touch gestures, users can easily pan, tilt, and zoom-in on the patient and clinical data sources while receiving high-resolution video images of important clinical information.

Features & Benefits:

· Intuitive user interface allows single-tap Box Zoom and Point-to-See pan/tilt camera head controls.
· Automatic control and management of local and remote audio settings and video brightness ensure medical professionals and their patients can communicate effectively.
· Dynamic video optimizer adjusts bandwidth, frame rate, and video resolution to Internet quality changes, allowing high-quality, low-latency telehealth experience on mobile Internet connections.
· The Teladoc Health cloud-based network and infrastructure allows seamless and secure connections from most internet networks without a VPN or special firewall rules.
· 24x7 technical support services are included for all users.
· Integrated connection wizards utilize advanced firewall traversal technologies while supporting SIP standard based H.264 AVC video.
· HIPAA compliance ensures safe, secure, and private interactions.
· Privacy handset and laser pointer tools allow for improved patient communication.
· Supports integrated stethoscope for real-time auscultation.

Note: Teladoc Health recommends using a high-speed WiFi connection for the best experience. The Provider Access App also supports 4G cellular connections. Please check with your carrier regarding data plan service charges when transmitting audio and video data over the Internet.

What’s New

Version 47.0

Unified Provider Experience Enhancements

1. Push notifications: Providers can now receive push notifications when the Unified Provider Experience is enabled. Tapping the notification will launch the app and direct you to the relevant screen after logging in.
2. Enterprise login: Clients with Enterprise login can now enable the new Unified Provider Experience for the iOS app.

New Video Call Experience Enhancements

1. Teladoc telehealth device control panel:
Providers can now connect Teladoc telehealth devices to the new video call experience.
Providers can remotely control camera tilt, pan, and zoom, similar to the previous experience.
Providers can now remotely control the device's speaker volume and picture-in-picture (PIP) mode.
Providers can now view the device's battery level remotely.

2. Privacy mode: Providers can connect to devices in privacy mode within the new video call experience.

3. Invite panel: Providers can invite other providers, guests (such as a patient's family member), and interpreters (if the client has enabled interpreter services) to a call.

4. Patient sessions: Providers can still view the patient information panel in the new video call experience.

Please note: Please reach out to the Teladoc support team to enable the new Unified Provider / Solo Experience or the new video call experience. They will be happy to assist you based on your specific use case and needs.

Ratings and Reviews

4.7 out of 5
13 Ratings

13 Ratings

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Uf first fcucyyyfffffotd

ak47774 ,


1. Only for teladoc equipment
2. Physical exam/auscultation is a joke
3. Needs to be device agonist. Why only iPad or apple?

fr2034 ,

Needs Bluetooth

Has made major improvements. However lack of Bluetooth connectivity for two way sound is a major flaw

App Privacy

The developer, InTouch Technologies, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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