ThermoWorks 4+

App isn’t perfect, but support is.

I initially rated this app 1 star because the app gave me trouble when I was firing up the grill and using the Signals and Thermoworks app for the first time in a year. I couldn't paste my password. App’s fault. Then, when I did get my email put it, the app told me it was connected to a different account. My fault. I forgot I had used a private relay email with Apple. I got a nice response from the developer to my negative review on the app store, and so I called support. I immediately got a live person (Nuemmy?) on the phone who was extremely helpful and friendly. She was great. Exactly the kind of customer service one would hope for but rarely gets. ThermoWorks just got a customer for life after helping me out so quickly with my support call. Highly recommend their products and support. My only mild complaint is that the app is finicky when it comes to pasting into the password field. I’d also prefer to use AA batteries than have to remember to charge my Signals after use. Other than that, the product and app are great. Totally worth the money to have a top quality probe thermometer and great support if anything goes awry.

Developer Response ,

I'm sorry to hear you are having a problem. I would recommend reaching out to our Tech Support team as this are issues we have not seen before. They should be able to walk you through a few quick troubleshooting steps to get everything resolved. Please make sure to tell them exactly which product you are using and the exact issues you are seeing. They will be able to get you set up in no time.

Extremely useful app now. Huge upgrade from the older app.

The app is now very easy to use and the Wi-Fi connection and Bluetooth connectivity is rocksolid with the Smoke Gateway. The graphs are great. The device is very accurate for both checking oven air temperature and meat temperature. I even begin to notice that one of my double wall ovens was off temperature. I replaced the oven temperature thermistor and then recalibrated the oven using the Thermoworks Smoke and Smoke Gateway with the air temperature probe. Being able to track the graphs at certain fixed temperatures for over an hour showed me accurate heating curves for the oven so that I could get it calibrated properly. All from the comfort of my recliner while watching TV. The oven now works like a dream and as expected. And the wife is very happy as her baked goods now turn out predictably. So kudos to Thermoworks for the improvements they’ve made in their app.

Quality

I have several Thermoworks products but lean heavily on the Smoke alarm with the wi-fi gateway. I can use bluetooth only with the remote or not use the remote at all, and with a push of a button on the gateway, monitor and set alarms and watch graphs, etc. on the Thermoworks app via the cell phone or ipad. Sometimes i use both. It accepts two probes if desired; many times i just use one for food temp only; usually for indoor oven cooks. I realize this is an app review so: their new app works great but i had no issues with the old one. It’s easier to set up and is far more sophisticated though. Thermoworks has great customer service if needed. Just look at their replies to reviews on their website; it’s not often that you see that level of interest by a company.