With Total Connect® Remote Services you may control and connect your home or business from anywhere, anytime, on any mobile device. Control and manage your security system and smart home devices including: garage doors, thermostats, lights, locks, video doorbell and cameras, and more. View live video, talk to people at the front door, use voice control and receive instant activity alerts on your most important events. We make it more convenient than ever for you to stay connected!
For more information visit https://www.honeywellhome.com/solution-safe-and-secure
Requirement: Compatible Honeywell Home security system with a subscription to Total Connect 2.0 Remote Services. Please contact your security professional for additional information.
· Arm or disarm the security system
· Unlock or lock doors
· Turn lights off or on
· Open or close the garage door
· Adjust thermostat temperature
· View live video and recorded clips
· See and talk to people at your front door
· Geofencing arming reminders
· Voice control options
· Secure fingerprint or face ID login
· Receive push notifications on events
· Create and run smart scenes
· Add or delete users
User interface enhancements to match with Resideo branding
Various stability and performance improvements through API fixes
Bug fixes and Improvements
We keep working on releasing new fixes and improvements. Still, having issues? Get help at https://totalconnect.helpshift.com/a/total-connect-2-0/
Ratings and Reviews
Doesn’t update I. Real-time, has minutes-long lag
It’s especially bad with Lyric thermostats that have been added as additional devices in the app. If I change the temperature anywhere else, whether on the thermostat itself or on Honeywell Home app or HomeKit app, this app will not update the temperature for minutes after. Even if the change is on this app itself, it still lags. I opened this app and canceled a temperature hold, and it said that it was resuming the schedule but it wouldn’t update the temperature to reflect the temperature in the schedule, despite that it did update in Honeywell Home and HomeKit.
At least with the security panel you have the option to force sync it, because it lags with the security panel it was primarily designed for also. But it’s supposed to be compatible with Lyric thermostats since they’re part of the same product line but it’s barely compatible and clunky. Crappy app.
I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.
Bad user interface and worse functionality
From 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product!
I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Resideo Technologies, Inc.
- 149.7 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple TV
- Requires tvOS 9.2 or later.
English, Dutch, French, German, Italian, Portuguese, Spanish
- Age Rating
- © 2019 Resideo Technologies, Inc.
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