Travelers Mobile 4+

After years of overpaying, I came across this company and was in shock at how much I’ve been overpaying over so many years my rep was awesome. I’m so glad I found this company and will not be going anywhere else. I highly recommend coming from someone who has tried a few different policies for many years and these guys really care about you and not just your money. The best customer service I’ve ever had. I would give 1 million stars if I could.

Thank you for your feedback and for choosing Travelers as your insurance partner! We are happy to hear you are enjoying your experience.

Not a user friendly website. I did not renew my auto insurance with Travelers. First of all I got a bill for approximately $1800 for renewal. There was no breakdown of the charges. Such as how much you are charging for collision comp ect. We spent 30 minutes trying to figure out how to get those charges so finally I got in a chat with a representative and they sent me the Dec pages. Finally I set up the Travelers mobile app. It must have taken me 30 minutes to figure out how to get to the new policy as-all I was getting was the old policy. I am not going to mention the frustration I had with calling Travelers because that would take a book. I have still not figured out has to cancel my auto pay as although I have not renewed the policy I afraid they will still bill me. I even got my wife involved as she is extremely computer literate and she said the website is ridiculous. Therefore I went to the local Farm Bureau agency got a policy with the same coverages for a much cheaper amount. I will say there was a bundle involved and that affected the price. Trying to cancel my umbrella policy took forever over the phone also. Granted Travelers does not have an agent in my city but I will say Farm Bureau is one of the most responsive people I have met. I am a 35 year employee of TRAVELERS and approximately a 50 year customer plus a stockholder. Your website must be made more user friendly.

Thank you for your review and we apologize for your experience. If you would like to send us your policy number and any additional details to picustcomms@travelers.com we would be happy to look into this. Thank you for choosing Travelers as your insurance partner.

Travelers is absolute garbage. I’m furious right now, as I only now discovered how shady this company is. I’ve been a customer for five years, without any claims. Travelers has made close to $10,000 from me. Today I went to pay my bill and noticed they raised the rate $80. For a majority of the five years I’ve done auto pay in full. Travelers took advantage of this by slowly raising my premium. I discovered this because I wasn’t happy about the price increase and looked at other insurance companies. I found another company that is charging HALF of what Travelers wants. We’re talking hundreds of dollars that I’ve given to Travelers when it wasn’t necessary. I cancelled my coverage and they have the audacity to say I owe them $100 when I have never been late on a payment. Their website is hard to navigate and they do not provide much information, which is obviously to avoid proof that they’re scamming. The numbers do not add up, but I am unable to provide proof. It’s especially upsetting because Covid has hit me hard financially. I’m no longer able to pay in full and struggle to make ends meet. My car currently needs maintenance, but I don’t have the money to fix it. Had Travelers not been so shady and I was charged the same amount as the other insurance company, this year alone I would have $1,260 back in my pocket. More than enough to fix my car.

Thank you for reaching out and we are sorry to hear about your experience with Travelers. If you could, please provide your policy number and your preferred contact information to us at picustcomms@travelers.com and we would be happy to look into this further for you.