TravelPerk 4+

Finally Found a TMC

In the last 36 months, we switched from Concur to TripActions and now to TravelPerk. We finally have found a platform that is upfront with their costs and doesn’t try to slip in additional fees along the way.

I’m surprised by some of the other reviews regarding their customer support because we haven’t had an issue over the last 4 months. They always respond in a timely manner and have always solved our issues.

Highly recommended!!!

Developer Response ,

We are glad you are enjoying the app!

Bad solution for business

If you are a company looking for the travel agency to deal with your business trips and pther travel matters - AVOID TRAVELPERK AS MUCH AS POSSIBLE. Instead of booking hotels dorectly, they do it vis expedia etc. Each time business trips are booked with them there are issues with payments or support in challenging events (cancelled flights etc. - only 1 put of 3 or more support agents offered alternatives, the rest did not bother in doing it). They entrust you with their payment cards which shall be showed at the hotel and those cards are constantly rejected. People on business trips shall use their personal payment cards and the amounts to pay might not be something you'd have in your account. When the support tries to 'resolve' it with the hotel's reception by sending 'new' virtual credit cards, the hotel shows the proof that their 'new' cards is the same which was rejected during the first attempt.

Ugh

Definitely not a travel management company that considers soft dollar cost around time spent booking and processing T&E expenses:
1. You must pre-pay hotels and if your travel plans change, it is significant amount of time and energy to try to get them to refund an early check out.
2. Do not work with event organizers so they don’t have access to negotiated hotel discounts. Rates are coming in three to $400 higher per day through TravelPerk.
3. When you book a flight, it doesn’t actually book at that instant. Travel fruit goes in and then tries to get the flight after you’ve made a reservation. Sometimes confirmation can take up to an hour. I had a recent situation where the flight that I reserved was no longer available when I went to book it. Which then caused me to book a more expensive flight each way that did not fit my schedule.

Summary: they need to spend some time and energy integrating into the suppliers websites to make this seamless and painless. If I was a company that charged for billable hours, I would be absolutely right at the amount of time. My employees would’ve been trying to book travel. Ridiculous.