When I installed, it gave directions for left and right side locks The directions on this isn’t very clear but I thought it was Left. However, choosing left when I tried to lock and unlock the deadbolt wouldn’t move in and out only make a sound as if it was moving. So I switched to right side. The deadbolt now moves in and out but there’s a problem. When you want to lock the door I have to “touch to unlock” in the app and when I want to unlock I have to “hold to lock” in the app. And since this is the case the passcode to unlock the door won’t work because it wants to lock it… same with the fob. I can only use the app or the key itself. I have no idea how to fix this problem. I have tried support, Google. There is a video and it says to go into the app and switch door locking side, however that option is available in the app I have. I have made sure my app and firmware are up to date and batteries are at 100%.

Lock itself was fairly easy to install, unfortunately there are several grammatical and language errors within the instructions in the English translation. Super important to understand right hand side versus left-hand side door when looking at the picture to understand it’s the view from the outside not from the in. All also make sure to follow instructions on horizontal versus vertical and perhaps that will solve some of the other peoples problems that they’ve had with the installation and the app not working correctly. Strongly dislike that you cannot tell if the door is locked or not, I would expect the lock icon to change to show that it is unlocked when that is the case. Another suggested improvement would be able to schedule a time to lock the door, versus just having a delay of up to 200 seconds Other than that works fine.

Just bought a lock and downloaded this app this week. So far so good for the most part, more features than our previous keypad lock so that’s nice overall. The one thing I’ve noticed already as another reviewer mentioned it would be great if the lock symbol changed to show if your door is unlocked or locked. It would be an easy visual indicator. At the very least have words underneath the lock symbol that says what the current status is whether it’s locked or unlocked. This would be a big help as one big reason my wife bought this is b/c I would frequently question whether I locked the door or not while pulling out of the driveway or after we’ve left.

Today I locked my keys in the room heading out to pick up my granddaughter from school. I’ve had to lock install for almost 2 years and I’ve had no issues out of it. I’ve never programmed the keypad so I’ve been using the little digital pass key that I locked in the room. I had forgotten that I had the app on my phone that suddenly came to mind with only a few minutes to spare. I Search for the app and pray that it would be on this new phone that I had transferred all the information toFrom my old phone And lo and behold it was there which got me into the room. Without that added feature I couldn’t have gotten into the room in enough time to pick up my granddaughter. Now I know I’m gonna get another one from my front door because it works like a charm.