Turno for Hosts 4+

Turnoverbnb is a great concept and I’m glad I found it, but it’s not the most user friendly app until you get used to it. I was having A LOT of problems with it duplicating cleaning projects for my Airbnb and creating projects that had nothing to do with my bookings. After struggling with these issues for a couple weeks and never finding the solution, I finally contacted the customer support team for the app. Surprisingly, I got an actual human being (Frank) fairly quickly who showed me how to solve to first part of my problem. Once I finished the steps to fix that problem I went back to figure out the second half of the issue. Frank wasn’t available, but Maddie helped me, and between her and Frank, they solved all my issues with the app. I’m excited that they were solvable problems and I don’t have to dump the app, because there’s nothing else like it out there that’s any good (believe me, I looked!). They really have the corner on the market. The only reason I’m giving it 4 stars instead of 5 is because it’s not an easy app to figure out at first, but once things are set up right and you’ve got the hang of it, it’s a great service that makes my life a little easier.

I am a travel nurse and Airbnb my home when I am away. This app has been a life saver for us having to keep up with bookings and cleanings. We found our cleaner on here who is phenomenal and the app makes it so convenient to alert her of our bookings. It syncs with Airbnb and VRBO which we have both. Once the clean is listed which is within minutes, my cleaner is alerted and able to accept the clean right away. It makes it a seamless process and we don’t have to make a bunch of calls and remind a cleaner that it needs to be cleaned. It’s layed out in a way where she knows it there is another check in that same day so she is able to plan her day as well.
It is also very convenient and easy to get in touch with a real person if there are any issues. We had one issue with a payment processing and were able to get in contact through the app to a live agent. Claire was amazing and got us through, fixing the problem within minutes. She was polite and understanding. That is a big plus in this day of automated services. I am very grateful for the development of this app. We would not be able to handle our cleans as effectively as we are with this service.

For the start of my Airbnb business I wasn’t using Turno and it was frustrating to keep up with everything. On top of that having to manually pay cleaners takes extra unnecessary time out of my busy schedule. As a Co-host I also had to chase the homeowners to make sure they paid the cleaners. It was a process… BUT I found Turno and things have become so seamless 🙏🏽. At first the app/website can be tricky to get used to but Turno is totally worth it once you get through the learning curve. I think I contacted their customer service messaging team like 10 times already (lol) and every single conversation has saved me SO much time and so many gray hairs. The customer service team has given me so much peace of mind. Only down fall I can express is that our cleaners can’t manually input what we owe them for laundry drop off. Since our cleaners drop off the laundry to a local laundromat it leaves a gap in the automation process and we have to manually add in a “linen delivery”. Not the end of the world but I hope Turno adds in this feature. The following customer service teammates have helped me this far. Mia, Samantha, Grazi, and Sidney ! Thank you all !!