Turno for Hosts 4+

Turnoverbnb is a great concept and I’m glad I found it, but it’s not the most user friendly app until you get used to it. I was having A LOT of problems with it duplicating cleaning projects for my Airbnb and creating projects that had nothing to do with my bookings. After struggling with these issues for a couple weeks and never finding the solution, I finally contacted the customer support team for the app. Surprisingly, I got an actual human being (Frank) fairly quickly who showed me how to solve to first part of my problem. Once I finished the steps to fix that problem I went back to figure out the second half of the issue. Frank wasn’t available, but Maddie helped me, and between her and Frank, they solved all my issues with the app. I’m excited that they were solvable problems and I don’t have to dump the app, because there’s nothing else like it out there that’s any good (believe me, I looked!). They really have the corner on the market. The only reason I’m giving it 4 stars instead of 5 is because it’s not an easy app to figure out at first, but once things are set up right and you’ve got the hang of it, it’s a great service that makes my life a little easier.

I am a travel nurse and Airbnb my home when I am away. This app has been a life saver for us having to keep up with bookings and cleanings. We found our cleaner on here who is phenomenal and the app makes it so convenient to alert her of our bookings. It syncs with Airbnb and VRBO which we have both. Once the clean is listed which is within minutes, my cleaner is alerted and able to accept the clean right away. It makes it a seamless process and we don’t have to make a bunch of calls and remind a cleaner that it needs to be cleaned. It’s layed out in a way where she knows it there is another check in that same day so she is able to plan her day as well.
It is also very convenient and easy to get in touch with a real person if there are any issues. We had one issue with a payment processing and were able to get in contact through the app to a live agent. Claire was amazing and got us through, fixing the problem within minutes. She was polite and understanding. That is a big plus in this day of automated services. I am very grateful for the development of this app. We would not be able to handle our cleans as effectively as we are with this service.

I love that I found this app. We just started Airbnb. I was going to turn it over myself, but with two small kids, that was a nightmare. I found Turno and things are running much more smoothly! I list my unit, and cleaners bid their price to clean. Then you add the ones you like to your own team. Your team then schedules themselves on the days they want to work. Honestly, why aren’t all jobs like this? What a great idea.

Now the annoying part is just trying learn all of the app feature, and some of the app glitches. After you post your home for bids, cleaners from a wide radius can bid ( no direct address is shared), and I had cleaners scheduled that lived hours away who decided not to show up because of how far it was. I also had a cleaner deleted from my team, and trying to re-add her was impossible. I had to wait an hour to talk to customer service (very nice by the way) and they got it resolved on my end, but on her end she couldn’t pick up work.

The app is still well worth the quirks, especially when you find your team of people you trust. It really takes a lot of the stress and anxiety off of your shoulders. Would recommend to anyone needing to outsource cleaning!