UBS & UBS key4 4+

Mobile Banking

UBS AG

    • 4.6 • 1.1K Ratings
    • Free

Screenshots

Description

This is the UBS Mobile Banking App for all our UBS clients (excl. the United States and Australia) who can benefit from these digital services.
Please note, that the available functionalities of our app may vary depending on your domicile.

If you live in Switzerland, you can open our digital product line UBS key4 directly via app:
• UBS key4 banking for your private banking
• UBS key4 business for the founding of an SA or SARL

Do you meet the requirements to use our Mobile Banking App?
• iPhone with at least iOS version 15.0
• You are client of a UBS Group company and benefit from UBS’s corresponding digital services.

How secure is our Mobile Banking App?
In short, UBS Mobile Banking provides state-of-the-art security.
How? Our security concept protects you fourfold. We uniquely identify you with the Access App or Access Card. By defining security settings and activating real-time notifications, you can increase security even more. Furthermore, we use artificial intelligence to check certain transactions for irregularities. And we help you use the internet safely – see our security recommendations on ubs.com/security.

Further information:
UBS Switzerland AG and other non-US subsidiaries of UBS Group AG have made the UBS & UBS key4 Mobile Banking App ("App") available exclusively to existing clients that benefit from these services with the exception of US and Australian clients.
The fact that the App can be downloaded from the US or Australia and/or any other country’s App Store does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer for a client relationship between the person downloading the App and UBS Switzerland AG or other non-US subsidiaries of UBS Group AG.

What’s New

Version 14.3.1

Small improvements and bug fixes.

Ratings and Reviews

4.6 out of 5
1.1K Ratings

1.1K Ratings

Claudiu22 ,

Circular referencing

The UBS app asks me to download the latest version from iTunes. ITunes tells me I already have the latest version of the UBS application. When I try to open the app it sends me to the message to download the latest version of the UBS app. I am at a loss here! 😂😂😂

Developer Response ,

Thank you for your feedback. We apologize for any inconvenience. We have released an update for the UBS Access App, Mobile Banking App and the UBS Safe. Please download it directly in the App Store via "update all" and try again. Please contact us at sh-mobile-feedback@ubs.com if you have any further problems. Best regards, your UBS team

jwmcglynn ,

Complicated and buggy

The app requires a complicated login system, using either a separate app or access card. Face ID support is very limited, only allowing me to view a subset of my information before requiring me to use full login.

To add to that, the login is buggy, frequently hanging on a loading screen and then locking me out of my account for two hours if I try again.

Within the app, I was unable to set up eBills, whenever I clicked on a provider nothing happened. If I tried to go back to the eBill page it would instead navigate back to the last page I visited (either Pay or the home screen).

Developer Response ,

Thank you for your feedback and please excuse the inconvenience. Please contact us at sh-mobile-feedback@ubs.com with more details about the login-issue you were experiencing. When it happened, on which device and on which OS version. This is the best way for us to investigate and solve the issue. If you are still experiencing issues setting up eBills we kindly ask you to write us an email with more details, such as the eBill provider, as well. Thank you and best regards, You UBS team

chiefinswitzerland ,

Big bug

The app is mostly good and useful and easy to use, with one significant exception: when paying e-bills, the bill always comes right back to the inbox “to do” after you’ve scheduled a payment. This means it is VERY EASY to pay the same bill twice. And you cannot cancel the order so I guess I have to double pay a huge bill and then ask for my money back later??

Developer Response ,

Hello. Thank you for your feedback and please excuse the inconvenience. We are very glad that you find our app useful. Regarding eBill, unfortunately there was an issue in the past few days which matches your description. The team has now fixed this issue and you should be able to approve eBills as usual 🛠️. Please do contact us at ubs-mobilebanking@ubs.com should this still not work. Best, your UBS Team.

App Privacy

The developer, UBS AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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