I’ve been impressed with the improvements being made to the app. It’s becoming easier and more capable with each update, and it’s clear there’s a commitment to delivering a true digital banking experience. I prefer to do all my banking digitally, and this app is moving in that direction. Please keep adding features that allow members to fully bank from their phone. Great work and excited to see what’s next.

I've had this bank and app for years. They added the mobile deposit option a while back. I've never used it because I live so close to the branch. But today I desperately needed to use the Mobile Deposit. I even counted on, remembering "oh yeah I can deposit the check through my phone". Because my girlfriend has Chase and she used the feature of mobile deposit on hers, so I thought I'd do the same. Nope. Never expect this bank to have anything that works properly. It just says "your account is not eligible for this service". Why? No reason provided? I can't find anything anywhere that says why. So now I'm a bit screwed cause of this backwards bank. I can't tell you how many times I've not even been able to use my debit card on a Saturday at 2pm or a Wednesday at 6:30pm, not crazy times!! Because they have some problem with their systems and everything is down. Keeping my money from me. They don't understand that things like that CANNOT HAPPEN EVER. This is just another straw on the camel.

There are many things I like about our joint checking account with UKFCU and just one or two areas that I would like to see improvement.Some of the many things that I like about banking with you are the security team that you have. I feel like that team is constantly on the alert for threats against our money from an ever growing SCAM menace. I also enjoy the friendliness of the staff when communicating directly with them.As far as suggested areas of improvement, although we use the check out of our debit card for our joint checking account, but we have not been able to use it in a mode of just touching the card against the card reader, even after receiving written communication from UKFCU on using it in a “touch” mode.

Edit: after noticing a small credit card balance increase without any charges posted or pending, I called customer service. They told me interest charges are no longer posted because they aren’t “transactions” and to find them I have to access a different page. This is yet another bad update to a terrible app.Customer service employees were great, and very helpful. I hope UKFCU brings back a good online banking experience soon. :(—The app keeps getting worse since the fall 2020 update. It’s slow and buggy, there are often notices about things that don’t work (like balance accuracy?!), user friendliness is terrible, and it forces browser use for certain things we used to be able to do on the app, like making a credit card payment. It’s so slow I often can’t scroll on a page, which makes accessibility useless.