Umo Mobility

Name: Umo Mobility
Rating: 4.4 (1168 reviews)
Author: Delerrok Inc.

Your travel companion

Free

1.2K Ratings
Ages

4+
Years
Category

Travel
Developer

Delerrok Inc.
Language

EN
+ 2 More
Size

39
MB

Umo: Your travel companion. Umo is your travel companion, an all-in-one transit app that lets riders at agencies that utilize Umo buy transit passes, get directions, use map navigation, find your bus schedules, and move seamlessly wherever life takes you. Umo gets you where you need to go, displaying transportation closest to you so that you can easily explore, pay and go. Download Umo and get started today! * Simplified Home Screen – The App’s main screen (now accessible from the new ‘Home’ tab) simplifies rider navigation for quick, effortless access to all application features. * Easier agency Location – We have replaced “metro areas” with a new agency selection experience to make it easier for riders to locate an agency near them that uses Umo. Agencies are now clearly listed and sorted by nearness to the rider, ensuring that riders select the correct, intended transit agency when they create an account and purchase fare products. Please note that not all transit agencies use Umo and only those that are available for selection in the App are supported at this time. * Improved Payment Flexibility – Easily buy transit passes or add money to your wallet in the app. Enjoy the unified wallet, convenient payment methods and easy viewing of fare details across agencies. Riders can also now delete their payment method at any time under ‘View My Account’. * Contactless Boarding – The updated version of the App now has quick access to the dynamic QR code used to board from the ‘Code’ tab as well as via ‘Show Code’ links strategically placed throughout the application for faster fare payment. * Real-Time Information – Umo uses real-time data that provides timely and highly accurate bus tracker or trip planning for those transit agencies that support this functionality. * Trip Planning – Intuitive navigation for easy journey planning in the App. * Enhanced Ride History – Riders now have access to more ride-history details, including month-by-month or an abbreviated history directly from the main menu for easy tracking and management. * Accessibility – The updated Umo App is fully integrated with VoiceOver, providing an accessible and seamless navigation experience for visually impaired riders. * Favorites and Next Stop Alerts – Select your favorite station or stop and opt in to next-stop alerts—so you’re always on-time. * Localization – Umo supports English, Spanish and French languages. Simply adjust your Settings to your preferred language.

Ratings & Reviews

4.4

out of 5

1.2K Ratings

Works well
May 9

WelcomeToBasedWorld
App honestly worked great. It gave me good route planning and live updates and it was pretty easy to load money into. It was also nice that i could load an exact amount and it didn’t make me put $10 in just to do a $1.25 fare. Much better than a lot of other transit apps I’ve used

Developer Response
Thank you for your positive feedback. We are happy to hear that you are enjoying the app! - The Umo Team
Works well
May 9

WelcomeToBasedWorld

App honestly worked great. It gave me good route planning and live updates and it was pretty easy to load money into. It was also nice that i could load an exact amount and it didn’t make me put $10 in just to do a $1.25 fare. Much better than a lot of other transit apps I’ve used
Developer Response May 13
Thank you for your positive feedback. We are happy to hear that you are enjoying the app! - The Umo Team
Forced to use it, could be MUCH better
Jul 11

psychicdaydreams
There are some serious UX issues. It doesn't show your progress towards fare cap, only that you've hit fare cap. Day capping applies on your second ride, but you'd have to get out your calculator or a spreadsheet to see month capping progress. But that's not all: it doesn't display any indicator of fare capping on the main page, only on the transaction page. So not only do you have to go to another screen to check if this ride is going to cost you or not (and this is not a speedy app), but if you're fare capped and your wallet is at zero, it will say that you DON'T have fare or passes and need to add money to ride. Which is false. You need to add money once the cap expires. Maybe in an ideal world everyone would have money all the time, but a lot of people who ride the bus are poor and might need to wait until payday.Anyway, I'd much rather use the physical reloadable card, but another downgrade from the app my transit authority used to use is that you can't manage the card through the app. You have to use a different system... but don't worry, they cancel out the card if you have the app because screw riders if their phones die I guess 🙃There's no way to contact them for app issues, only my local transit authority. But my transit authority isn't the one making the poor decisions about this interface, I'm pretty sure. If there were a better option, I'd use that. But unfortunately it's the only game in town.

Developer Response
Thank you for your feedback. We are always working to improve the Umo App, and we will take your request into consideration for future development. Best regards -The Umo Team
Forced to use it, could be MUCH better
Jul 11

psychicdaydreams

There are some serious UX issues. It doesn't show your progress towards fare cap, only that you've hit fare cap. Day capping applies on your second ride, but you'd have to get out your calculator or a spreadsheet to see month capping progress. But that's not all: it doesn't display any indicator of fare capping on the main page, only on the transaction page. So not only do you have to go to another screen to check if this ride is going to cost you or not (and this is not a speedy app), but if you're fare capped and your wallet is at zero, it will say that you DON'T have fare or passes and need to add money to ride. Which is false. You need to add money once the cap expires. Maybe in an ideal world everyone would have money all the time, but a lot of people who ride the bus are poor and might need to wait until payday.Anyway, I'd much rather use the physical reloadable card, but another downgrade from the app my transit authority used to use is that you can't manage the card through the app. You have to use a different system... but don't worry, they cancel out the card if you have the app because screw riders if their phones die I guess 🙃There's no way to contact them for app issues, only my local transit authority. But my transit authority isn't the one making the poor decisions about this interface, I'm pretty sure. If there were a better option, I'd use that. But unfortunately it's the only game in town.
Developer Response Jul 14
Thank you for your feedback. We are always working to improve the Umo App, and we will take your request into consideration for future development. Best regards -The Umo Team
Another app, another waste
Apr 9

DrHilarious
The transition to this app was a disaster. No information was sent to me. Accounts were not automatically transferred. Money was not transferred. This surprise meant I walked home. The UI is terrible. No user research or testing. As other reviews state, features have been removed or degraded. One thing that violates basic design principles is the “Ride” tab. If you tap on a pre-populated result, it gives you the schedule. If you tap the search and tap the same result in the autocomplete options list, you get a series of steps (like a maps app) to get you to that location. Tapping the same thing in the same place with the same heading should do the same thing. They do not. Hire real designers that can do user research. Hire real developers that can do a basic email verification flow that actually works the first time. I’m petitioning my councilman to get rid of this app as soon as possible. A real usability improvement would be something like the MTA. You tap to pay. No app. No account. Same rate capping. Adding money to a balance that is rate capped is the same as or worse than day/week/month passes. You either add the same amount as a pass, but you have to look it up instead of selecting a simple option, or you pay more than a pass up front and hope you use what’s left after the cap is hit. If you don’t, the money is stuck there.

Developer Response
Thank you for your feedback. We are always working to improve the app and will take your input into consideration for future development. Please provide additional feedback to your transit agency. https://support.umomobility.com/hc/articles/1500001596982 - The Umo Team
Another app, another waste
Apr 9

DrHilarious

The transition to this app was a disaster. No information was sent to me. Accounts were not automatically transferred. Money was not transferred. This surprise meant I walked home. The UI is terrible. No user research or testing. As other reviews state, features have been removed or degraded. One thing that violates basic design principles is the “Ride” tab. If you tap on a pre-populated result, it gives you the schedule. If you tap the search and tap the same result in the autocomplete options list, you get a series of steps (like a maps app) to get you to that location. Tapping the same thing in the same place with the same heading should do the same thing. They do not. Hire real designers that can do user research. Hire real developers that can do a basic email verification flow that actually works the first time. I’m petitioning my councilman to get rid of this app as soon as possible. A real usability improvement would be something like the MTA. You tap to pay. No app. No account. Same rate capping. Adding money to a balance that is rate capped is the same as or worse than day/week/month passes. You either add the same amount as a pass, but you have to look it up instead of selecting a simple option, or you pay more than a pass up front and hope you use what’s left after the cap is hit. If you don’t, the money is stuck there.
Developer Response Apr 11
Thank you for your feedback. We are always working to improve the app and will take your input into consideration for future development. Please provide additional feedback to your transit agency. https://support.umomobility.com/hc/articles/1500001596982 - The Umo Team
Works great…when it does.
Aug 9

ajamesconnor
When it works, it works wonderfully! I can look at routes, see stops, know exactly where I need to be and when. Problem: I have to delete and reinstall the app approximately 4 times a week because it just completely forgets any buses exist. I look at the Ride tab at just the wrong time? App insists there are no bus stops near me. Try to figure out my route somewhere the night before? How about a 2 hour walk, even though we’ve established you live directly next to a bus stop? I’ve tried every form of troubleshoot. The only thing that works is the ol’ IT method: delete and reinstall, delete and reinstall, over and over. I don’t get to save addresses anymore, I have to just remember where things are so I can search for them after every reset. Since August 1st, I’ve had to have 4 security codes sent to me, which may seem light unless you know it’s the night of the 8th and I’ve literally already hit a monthly average of every other day.

Developer Response
Thank you for your feedback, we apologize for any inconvenience. A possible reason for this issue is when public transit mode is not enabled in the filters section of the app. On the Trip Options screen of the Ride tab, please select “Filters” and ensure that all public transit modes are selected. If you continue to experience this issue, please contact your local transit agency for additional support at: https://support.umomobility.com/hc/articles/1500001596982 Thank you - The Umo team
Works great…when it does.
Aug 9

ajamesconnor

When it works, it works wonderfully! I can look at routes, see stops, know exactly where I need to be and when. Problem: I have to delete and reinstall the app approximately 4 times a week because it just completely forgets any buses exist. I look at the Ride tab at just the wrong time? App insists there are no bus stops near me. Try to figure out my route somewhere the night before? How about a 2 hour walk, even though we’ve established you live directly next to a bus stop? I’ve tried every form of troubleshoot. The only thing that works is the ol’ IT method: delete and reinstall, delete and reinstall, over and over. I don’t get to save addresses anymore, I have to just remember where things are so I can search for them after every reset. Since August 1st, I’ve had to have 4 security codes sent to me, which may seem light unless you know it’s the night of the 8th and I’ve literally already hit a monthly average of every other day.
Developer Response Aug 12
Thank you for your feedback, we apologize for any inconvenience. A possible reason for this issue is when public transit mode is not enabled in the filters section of the app. On the Trip Options screen of the Ride tab, please select “Filters” and ensure that all public transit modes are selected. If you continue to experience this issue, please contact your local transit agency for additional support at: https://support.umomobility.com/hc/articles/1500001596982 Thank you - The Umo team

Welcome aboard! We've made updates to the Umo App, which includes new features, bug fixes, improved performance and stability. Users will now see when a departure is canceled or running early. More bus stops are shown on the map, grouped in clusters when many stops are located close together, and Trip Options screen was updated to remove “Healthiest” tag.

Version 6.4.0

Oct 27

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics