Umo Mobility 4+

I used Umo a lot to commute to work, after going home for summer break and returning to Portland, I found out the app had updated. It is so much worse now, I just use google. It doesn’t tell me multiple routes to the same place like it used to, it doesn’t tell you the numbers on the bus stops anymore (so if there’s two across the street from each other good luck I guess). If you used to use this app, please just go to google, type in your desired address, select the bus option, and it’s so much more convenient, giving you the fastest route to your stop. Please fix this, the old app was genuinely so helpful.

Thank you for your feedback. We are sorry that you are not entirely satisfied with the app. For information on how to plan your trip, please visit: https://support.umomobility.com/hc/en-us/articles/1500001355962-About-Trip-Planning
Please know that we will take your input into consideration for future development as we are always looking to improve the app!
Thank you - The Umo Team

for some reason, even when i have money in all of my other payment accounts, i can only currently purchase fare thru my credit card? it's incredibly annoying. we also cannot purchase multiple trips on one account, which is annoying when traveling with friends or family. the bus drivers shouldn't have to deal with unnecessary payment complications on top of everything else they do for us, that just isn't fair at all because they are exemplary employees providing a high demand, vital service to our city. please invest in updating this app to have less bugs and more a more user friendly interface. it's also annoying to not have a log of purchases + the ending balance after a ride, because i personally have experienced depositing funds that suddenly disappear/are no longer accounted for in my account. having an end balance attached/logged will prevent further complications and make it easy to report when funds are not in the account when they Should be.

Thank you for your detailed feedback. Regarding your payment issue, first, please make sure that you are entering your card/billing information correctly. Secondly, check with your transit agency to see if they accept your card type. For additional assistance troubleshooting your issues, please visit: https://support.umomobility.com/hc/en-us/articles/6435128698899--Something-Went-Wrong-Having-Payment-Issues#h_01G3S5HQX6G7SHKR4J0Q0XZ490 .

Regarding account sharing, this policy is based on your transit agency's fare rules and not a defect with the app. If you'd like assistance or to provide additional feedback, please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982 .

Regarding viewing your transaction history: You can view your Umo App transaction history by going to the navigation menu > View History > Transactions.

We hope this helps! The Umo Team

I use the app in Milwaukee (WisGo). When the latest edition came out, the functionality of the map search, favorites, and quick icons at the bottom promise upgrade. Subsequently, real time tracking showing the location of the bus on its route has ceased functioning, the arrival time is regularly 2 minutes late for most routes (leading to regularly missing a bus I believed I had 2 minutes yet to catch - that’s the difference between running a block and not), and favorites erase every time I open the app. Selecting stops through the map is difficult as four stops at the corner of A St. and X Ave. will all be described as “A St. & C Ave.”, a super easy to navigate situation if you intimately know that stop, and especially if you are unfamiliar! Great job, UMO, keep up the quality.

Thank you for your feedback. We are sorry you are not entirely satisfied with the app. Bus times, schedules, and routes are entirely dependent on the systems managed by your local transit agency. We are working on updates to the Favorites functionality, and we will continue to make improvements to the app. - The Umo Team