Umo Mobility 4+

Another app, another waste

The transition to this app was a disaster. No information was sent to me. Accounts were not automatically transferred. Money was not transferred. This surprise meant I walked home. The UI is terrible. No user research or testing. As other reviews state, features have been removed or degraded. One thing that violates basic design principles is the “Ride” tab. If you tap on a pre-populated result, it gives you the schedule. If you tap the search and tap the same result in the autocomplete options list, you get a series of steps (like a maps app) to get you to that location. Tapping the same thing in the same place with the same heading should do the same thing. They do not. Hire real designers that can do user research. Hire real developers that can do a basic email verification flow that actually works the first time. I’m petitioning my councilman to get rid of this app as soon as possible. A real usability improvement would be something like the MTA. You tap to pay. No app. No account. Same rate capping. Adding money to a balance that is rate capped is the same as or worse than day/week/month passes. You either add the same amount as a pass, but you have to look it up instead of selecting a simple option, or you pay more than a pass up front and hope you use what’s left after the cap is hit. If you don’t, the money is stuck there.

Developer Response ,

Thank you for your feedback. We are always working to improve the app and will take your input into consideration for future development. Please provide additional feedback to your transit agency. https://support.umomobility.com/hc/articles/1500001596982 - The Umo Team

New update makes app way more difficult to use

I’m not one to review apps ever, especially poor reviews, but I have been so frustrated with this app ever since the new update. Before the update, tracking buses was far more accurate, which was so important to me as my bus stops do not have shelter from rain. (There was also a time when there was a visual of your bus moving on the map which was very helpful, please bring that back) Before, you could also click on the estimated time of arrival and see if there is an updated time and when that time was last updated on umo, which was also helpful. Another thing that frustrates me is that I almost always have to choose my location to my regular bus stop on my map because it doesn’t show my closest bus stop as an option, even though I have my location on. Before the update, when you type in your destination, the trip options would show you the different routes to take and if you have to transfer onto another bus. I have taken my regular bus route enough to know that I can transfer to a different bus to get closer to home, but it no longer shows that as an option on umo. The layout of the trip details is more confusing now than before too. Anyways, I really did think umo was so helpful in the beginning and even got a few friends to use it. Maybe it’s all just user error I don’t even know, but this is my (hopefully) constructive criticism. I hope this helps.

Developer Response ,

Thank you for your feedback. We are sorry you are not entirely satisfied with the app. We will continue to make improvements to the app and appreciate your input. - The Umo Team

Not a easy to use app

Glitches favorite locations. The app keeps showing me either 50 or 0 favorited stops. I’ve updated the app and tried logging out and back in/ changing locations but still doesn’t work