Umo Mobility 4+
Your travel companion
Delerrok Inc.
-
- Free
Screenshots
Description
Umo: Your travel companion.
Umo is your travel companion, an all-in-one transit app that lets riders at agencies that utilize Umo buy transit passes, get directions, use map navigation, find your bus schedules, and move seamlessly wherever life takes you. Umo gets you where you need to go, displaying transportation closest to you so that you can easily explore, pay and go.
Download Umo and get started today!
* Simplified Home Screen – The App’s main screen (now accessible from the new ‘Home’ tab) simplifies rider navigation for quick, effortless access to all application features.
* Easier agency Location – We have replaced “metro areas” with a new agency selection experience to make it easier for riders to locate an agency near them that uses Umo. Agencies are now clearly listed and sorted by nearness to the rider, ensuring that riders select the correct, intended transit agency when they create an account and purchase fare products. Please note that not all transit agencies use Umo and only those that are available for selection in the App are supported at this time.
* Improved Payment Flexibility – Easily buy transit passes or add money to your wallet in the app. Enjoy the unified wallet, convenient payment methods and easy viewing of fare details across agencies. Riders can also now delete their payment method at any time under ‘View My Account’.
* Contactless Boarding – The updated version of the App now has quick access to the dynamic QR code used to board from the ‘Code’ tab as well as via ‘Show Code’ links strategically placed throughout the application for faster fare payment.
* Real-Time Information – Umo uses real-time data that provides timely and highly accurate bus tracker or trip planning for those transit agencies that support this functionality.
* Trip Planning – Intuitive navigation for easy journey planning in the App.
* Enhanced Ride History – Riders now have access to more ride-history details, including month-by-month or an abbreviated history directly from the main menu for easy tracking and management.
* Accessibility – The updated Umo App is fully integrated with VoiceOver, providing an accessible and seamless navigation experience for
visually impaired riders.
* Favorites and Next Stop Alerts – Select your favorite station or stop and opt in to next-stop alerts—so you’re always on-time.
* Localization – Umo supports English, Spanish and French languages. Simply adjust your Settings to your preferred language.
What’s New
Version 6.0.0
Welcome aboard! We’re excited to announce an entirely new Umo App designed to make journeys more seamless and enjoyable for riders whose transit agency uses Umo.
Improved Payment Flexibility
One of the key highlights of this update is the enhanced payment flexibility. Now, riders can delete a payment method and use their stored value (cash balance) to purchase passes, if enabled by the agency. This update ensures smoother transactions and greater convenience during trips, eliminating the hassle of managing multiple payment methods.
Enhanced UI for Effortless Trip Planning
The improved user interface empowers riders with intuitive navigation capabilities. With significant UI enhancements, trip planning has never been easier. Whether exploring new regions or navigating familiar routes, you’ll find it a breeze to map out your journey and make the most of your transit experience.
Ratings and Reviews
Would not recommend
At first I made my account and added $10 worth of fare money onto the app to use on the ORBT bus (the only bus I ride) and the first trip worked out alright, cost $1.25. Then a few days later the remaining $8.75 disappeared from my account so I emailed their support and never heard back. I then found ORBT on twitter and commented my issue on one of their tweets and a few days later they helped me out reimbursing me the full $10 as well as offering to have the money put onto a physical card which I did! Once I received the card in the mail, I wasn’t sure if it was activated or if it had the funds added yet so I went back to the Umo app, tried to sign in but my account username/password was wrong? I changed the password and tried again to sign in but it would not let me sign in no matter what. After deciding to go to their kiosk at the 24th and Dodge stop to pay for a pass there with the card the machine declined the Umo card. What the heck. At this point I don’t even care about losing my money. I’m just going to go back to paying for a pass whenever I need one at the physical kiosk. Not worth all the technical problems.
Developer Response ,
Greetings - thank you for your contacting us. If you can provide more details for us re: your issue at the following page, we can try and assist you:
https://support.umomobility.com/hc/en-us/requests/new
- Device and OS
- Umo App version
- Name of your local transit agency
- Username
- Mobile phone number
Thank you -the Umo App Team
As of 7/5/21, awesome app
Umo may be having growing pains, but I’m finding it extremely useful and full-featured. It’s clear that the developers have listened to feedback and made improvements to address pain-points in the app. I have to believe that many of the negative reviews are from folks that missed the in-app notifications that real-time data wasn’t yet available in their neighborhood.
As a software interface professional, I might quibble with some of the minor design decisions made, but all-in-all, I find it quite usable. Regarding the complaints about the app being too dense, bear in mind that the app is displaying information for *all* the transportation options in your area, e.g. bus, lightrail, heavyrail/train, ferry, bike, walking, and ride sharing services like Lyft/Uber; that’s eight categories and each of the transit options may have multiple routes. If you want to narrow the choices down, try using the Filter drop-down menu that’s above most lists of route options. Once you find the route or station you’re looking for, you can favorite it so it’s super easy and fast to locate again.
Kudos the the developers for tackling a challenging problem—with tens, if not hundreds of use-cases—and delivering a very accessible and relatively easy-to-use solution.
Developer Response ,
Thanks, UIGuy, for the great feedback! We love your insights and awareness of the complexity that often comes with mobile apps for transit. We’d love to chat more with you about all things UI so feel free to sends us any additional details at support@umoapp.com
Best regards -The Umo App Team
Getting better…
I see a lot of complaints from one agency’s riders. They liked the old app better. Change is rough. And if ain’t broke don’t fix it… as for my experience being new to any app for ticketing, using Umo for the first time was confusing, but they seem to be making progress. Now that I’ve been using it for a while I like it. I wish the trip planning feature included the bus tracking (being able to see the bus in real-time feature) like transit app. Transit app is amazing. But they don’t have my tickets. I’d love to have transit app sell tickets to my local agency that is using Umo’s fareboxes.
Also sometimes the app doesn’t work when I board. Or takes the incorrect fare. The driver says “everything looks good” on their end, like the route sign is correct etc. but for some reason the app or reader takes more money or doesn’t like my pass…
Because I transfer a lot I like the trip planner. Just wish it was more like transit app. And because I rider regularly I like the convenience of the mobile tickets and the discounts!!
Developer Response ,
We appreciate your feedback, and we’ll take it into consideration.
If would like to provide us with any additional details, or feature requests, please let us know here:
https://support.umomobility.com/hc/en-us/requests/new
Thank you –The Umo App Team
App Privacy
The developer, Delerrok Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Delerrok Inc.
- Size
- 48.7 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, French, Spanish
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2024 Cubic Transportation Systems Inc. All Rights Reserved
- Price
- Free
Supports
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Wallet
Get all of your passes, tickets, cards, and more in one place.