Umo Mobility 4+

This app is hot garbage.

The old in-house MCTS app wasn’t amazing, but it worked. Umo lacks significant basic functionality (i.e. day passes, group tickets for people with children, Apple Pay support, etc.). The interface is confusing and mediocre at best while the data presented is also of questionable accuracy.

Update 21 May 2024: the new version is even less intuitive and useful than the old Umo I wrote about above. I’ve noticed if you click a stop on the map it does not necessarily bring that stop up (even though it enlarges the point for said stop), but instead just grabs a list of nearby stops by GPS proximity regardless of it’s actually what you wanted - this has led to me selecting the wrong stop to view timetables.

At this point I would advise users to use Transit App as the gold standard for transit trip planning, with Apple Maps, or Google Maps being usable as well. If your transit agency selects Umo at this juncture I from the perspective of a transit user would highly question their decision making skills and even competency to deliver transit services in a quality manner.

Developer Response ,

Thank you for the feedback. Each transit agency decides what products they want to sell via Umo. More functionalities including the ability to purchase multiple passes will be available once the full system goes live for MCTS.

Please contact MCTS with any further questions or comments:

Milwaukee County Transit System (MCTS) / WisGo
Phone: (414) 344-6711
RideMCTS.com/WisGo

Thank you -MCTS & Umo

New update makes unusable

I don’t normally write reviews unless I’m really happy with an app, or really upset. this app was really, really good and extremely important for me making sure I got anywhere on time. it was a huge assist to be able to see real time updates of bus arrivals, which lines nearby had delays and to set desired arrival or departure times to get a rough estimate of when I needed to be ready by. then this new update arrived. this update has made the app completely unusable in so many aspects.I’m no longer able to see what the times are for incoming buses, can’t change any preferences for filters other than ‘bus, car, walk,’ when we used to be able to say things like ‘least walking’ or ‘account for slow walking’ or even ‘fewest stops’. Whoever updated this did not think this through, it’s like they took a perfectly fine app, ripped its guts out and put something comp different in place. They got rid of most the features that made this app worth using, and in my opinion went from 5 star to trash

Developer Response ,

Thank you for your feedback. We are sorry you are not entirely satisfied with the app. We will continue to make improvements to the app and appreciate your input. - The Umo Team

How could an app be this terrible?

The latest update to the app ruined a perfectly functional, if unpleasant to use, app. I have to go to my transit authority’s desktop website on my phone to even plan a trip because the functionality is so poor. I can no longer see multibus trips at a glance without clicking and scrolling through trip details. My preferred routes don’t show. There are stupid pop ups that block the data. It signs you out occasionally which is annoying when you’re trying to pay. The greenline and 51 never come up in my results despite being the buses I take to work every day. The times are wrong. Buses appear and reappear with big jumps in time that do not correspond with the reality of linear time. The stupid feature telling you your healthiest option is to walk for three hours? So irritating! I don’t have three hours to walk to work. Also-why would you even suggest that when plenty people use the bus because they are mobility impaired? The app is awful in every way.