Umpqua Bank Mobile Banking 4+

I've been with Umpqua Bank close to 9 years and have watched the development of all the mobile services offered today. They've come a long way, made some very complicated upgrades and difficult back-end department divisions, that the untrained eye never even noticed. Honestly couldn't have completed Umpqua Go at a better time as they managed to do all this while 99.9% of staff were working remote.

What stands out with "The App" is my ability to accurately monitor 7 accounts for family dependents, and still only end up with maybe 1 Overdraft Fee due to deposit transfer overlay with processing/posting. Other than a few irritating but not warpath quality down periods over weekends while traveling, but Umpqua Customer Service has one major "Positive Aspect" no other banks in area has I know of: They are extremely quick to return your day to normal and worry about the whys or how's something went wrong when you're feeling less stressed is their priority.

Senior friendly navigation with "Minimal" page redirects to irrelevant personal banking matters..like setting up a retirement savings plan when you're 78..lol.

Thanks for sharing how you feel! We kept it as straightforward as possible.

I have had mobile banking apps before and loved them. At first, I thought this app functioned as well as the rest of them, but it doesn’t. It’s often down with no warning. It displays error messages with annoying frequency but not consistency. Sometimes, it simply tells me I have no accounts to show when I do. I would say this is just an app issue but the servers in the bank and ATMs are down almost as frequently. Which is a shame because the tellers are very friendly and as helpful as they can be with a sub adequate system.

In past banking apps, the apps handled maintenance by having a scheduled day and time every week (the SAME day and time every week) to handle updates and fixes. They utilized their alert system and system messages to warn customers of the down times and apologize in advance for the delay. This made it easier as a customer to work around these down times and made mobile banking services run as though they valued the customers needs. I don’t see why this app team doesn’t implement the same courtesy.

As it stands this app is clunky and unreliable, which prevents customers from having full faith in the security of their mobile banking experience. I gave two stars because I have to use it due to my work schedule but I don’t like to use it because of the way it runs.

Thanks for sharing your experience! We appreciate you hanging with us as we smooth things out.

Umpqua has the most functional app of a bank that’s not a behemoth, and I appreciate that. It’s got some frustrating things that are likely policy related - such as having no way to update your address, which is standard with the bigger banks.

My biggest complaint is that I can’t trust mobile deposit. I’ve had enough fail that now that I’ve moved to a place where the nearest branch is an hour plus drive away I try not to use it.

Also, I’m now getting a notice when using this app that I would have a better experience if I used the Chrome browser. I know it’s become common for app developers to just wrap a web app inside an iPhone app, but seriously? Having a notice that your app would be better by using a non-Apple browser while using an Apple product is a bit unprofessional on the part of your developers. The least you could do is suppress it.

Thank you for the feedback. We do hear you and your comment will help us prioritize future updates.