Umpqua Bank’s Mobile Banking app connects you to your personal checking, savings and mortgage accounts. Access all the features of online banking, plus tools specific to app such as mobile check deposit and Touch ID login.
Key features include:
• Securely send and receive money with Zelle® using a mobile number or email address¹
• Log in with Touch ID
• Check account balances and search transactions
• Pay bills and deposit checks
• Transfer money between your internal and external accounts
• Set up balance and activity alerts
• Find your nearest Umpqua store or ATM
Are you an Umpqua business banking customer?
Search for our Umpqua Biz Mobile app, created to work with Business Online Banking.
Have questions or feedback?
Contact us at 866-4UMPQUA (866-486-7782) or CustomerService@UmpquaBank.com.
Your mobile carrier’s message and data rates may apply.
¹Email and mobile payments require enrollment and must be made from an Umpqua Bank consumer checking account to a domestic bank account. Recipients have 14 days to enroll to receive money or the payment will be cancelled. Dollar and frequency limits apply.
Recent updates to Umpqua’s mobile app include:
• Stability, security, and performance improvements
• Push Notifications now available for online banking alerts
• Mobile Quick Links added for easier navigation
• Print and share PDF documents
• Multi-tasking capabilities added for iOS Tablets
• Other minor bug fixes
Ratings and ReviewsSee All
Great app, missing a few things
I love this app! It is helpful when I want to quickly check my bank account or need to pay for a bill or would like to deposit a check.
I do wish it had an overall summary of my accounts on a home page exactly like the internet version. Online it shows a pie chart summary of my accounts and gives a total of what I have. Then I can click into my different accounts to see details. This would be nice on the phone app.
Also, I can’t find my account numbers for my checking and savings. I’m not sure why it’s not part of online banking. It’s me who’s logged in and nobody else, so not sure why it doesn’t show me my own information such as my account number.
Developer Response ,
Edit 6/29/20: Thanks so much for letting us know. We’re constantly working to improve your experience and appreciate the feedback. (previous) We really appreciate your positive feedback!
Down too often; too many glitches
I have had mobile banking apps before and loved them. At first, I thought this app functioned as well as the rest of them, but it doesn’t. It’s often down with no warning. It displays error messages with annoying frequency but not consistency. Sometimes, it simply tells me I have no accounts to show when I do. I would say this is just an app issue but the servers in the bank and ATMs are down almost as frequently. Which is a shame because the tellers are very friendly and as helpful as they can be with a sub adequate system.
In past banking apps, the apps handled maintenance by having a scheduled day and time every week (the SAME day and time every week) to handle updates and fixes. They utilized their alert system and system messages to warn customers of the down times and apologize in advance for the delay. This made it easier as a customer to work around these down times and made mobile banking services run as though they valued the customers needs. I don’t see why this app team doesn’t implement the same courtesy.
As it stands this app is clunky and unreliable, which prevents customers from having full faith in the security of their mobile banking experience. I gave two stars because I have to use it due to my work schedule but I don’t like to use it because of the way it runs.
Developer Response ,
Thanks for sharing your experience! We appreciate you hanging with us as we smooth things out.
Often doesn’t work and now has ads?
I am changing banks because of this app. In the last three years I’ve had to go into a branch on at least 40 different occasions showing them in didn’t work, having to uninstall and reinstall or have someone on the other end fix something, and sometimes it just didn’t work for weeks and I had money overdraw because I couldn’t see my finances. When I opened my business account there was a completely separate app so I had to use two apps or do all my banking on the business app which makes the personal app look amazing by comparison. Every transaction is listed as only one of four things, where every purchase just says “atm withdraw” which it was not and tells me nothing about what what I purchased or who I paid for it, so impossible to check if a payment was processed on a specific item or tru to remember what I spent money on. Umpqua is a great bank and I wish I could do all my banking in person, but since they now close at 5 instead of 6 (and the branch closest to me isn’t open even on SATURDAYS) I’m not sure how I’m expected to go in without taking time off work to go to the bank...which obviously has been a huge problem when the app is so infrequently not working or not helpful.
Developer Response ,
That’s not good to hear and we want to learn more. Can you call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together? Please mention that you’re responding to an app review, too. Thanks!
With Family Sharing set up, up to six family members can use this app.