Screenshots

Description

Umpqua Bank’s Mobile Banking app connects you to your personal checking, savings, and mortgage accounts. Access all the features of online banking, plus tools specific to the app such as mobile check deposit and Touch ID or Face ID login.

Key features include:

• Securely send and receive money with Zelle® using a mobile number or email address¹
• Log in with Touch ID or Face ID
• Check account balances and search transactions
• Pay bills and deposit checks
• Transfer money between your internal and external accounts
• Set up balance and activity alerts
• Find your nearest Umpqua store or ATM

Are you an Umpqua business banking customer?

Search for our Umpqua Biz Mobile app, created to work with Business Online Banking.

Have questions or feedback?

Contact us at 866-4UMPQUA (866-486-7782) or CustomerService@UmpquaBank.com.

Your mobile carrier’s message and data rates may apply.

¹Email and mobile payments require enrollment and must be made from an Umpqua Bank consumer checking account to a domestic bank account. Recipients have 14 days to enroll to receive money or the payment will be cancelled. Dollar and frequency limits apply.

What’s New

Version 30.0.5713

Performance enhancements

Ratings and Reviews

4.4 out of 5
9.8K Ratings

9.8K Ratings

murraycs ,

Most functional of any non-gigantic bank

Umpqua has the most functional app of a bank that’s not a behemoth, and I appreciate that. It’s got some frustrating things that are likely policy related - such as having no way to update your address, which is standard with the bigger banks.

My biggest complaint is that I can’t trust mobile deposit. I’ve had enough fail that now that I’ve moved to a place where the nearest branch is an hour plus drive away I try not to use it.

Also, I’m now getting a notice when using this app that I would have a better experience if I used the Chrome browser. I know it’s become common for app developers to just wrap a web app inside an iPhone app, but seriously? Having a notice that your app would be better by using a non-Apple browser while using an Apple product is a bit unprofessional on the part of your developers. The least you could do is suppress it.

Developer Response ,

Thank you for the feedback. We do hear you and your comment will help us prioritize future updates.

unicolern1 ,

Down too often; too many glitches

I have had mobile banking apps before and loved them. At first, I thought this app functioned as well as the rest of them, but it doesn’t. It’s often down with no warning. It displays error messages with annoying frequency but not consistency. Sometimes, it simply tells me I have no accounts to show when I do. I would say this is just an app issue but the servers in the bank and ATMs are down almost as frequently. Which is a shame because the tellers are very friendly and as helpful as they can be with a sub adequate system.

In past banking apps, the apps handled maintenance by having a scheduled day and time every week (the SAME day and time every week) to handle updates and fixes. They utilized their alert system and system messages to warn customers of the down times and apologize in advance for the delay. This made it easier as a customer to work around these down times and made mobile banking services run as though they valued the customers needs. I don’t see why this app team doesn’t implement the same courtesy.

As it stands this app is clunky and unreliable, which prevents customers from having full faith in the security of their mobile banking experience. I gave two stars because I have to use it due to my work schedule but I don’t like to use it because of the way it runs.

Developer Response ,

Thanks for sharing your experience! We appreciate you hanging with us as we smooth things out.

Primocoach ,

Love it—when it works

I regularly have issues with the mobile deposit feature. It refuses to accept an image of checks that aren’t standard “personal account” size. No matter how good the image is, I am told it can’t read the account number. Customer service made it about me… it was too dark and I needed to put more light on the check; there were too many other apps still open in the background; I wasn’t holding still enough. I assure you that none of that was the issue, and since this happens every once in a while, I believe it is a malfunction in the app. Maybe they need to update it? It is SO annoying. I may switch banks because if it. I don’t have hours to spend trying to get a “more perfect” image of a perfectly good image. It doesn’t help that they keep closing branches that are convenient for me. The only one left in my area is dark and depressing, has bad parking and access is difficult. The ATM is unsafe—out of view in an area with lots of homeless around. So I pay fees to another bank—and Umpqua—for using a better, safer ATM. I used to love my bank, but this app’s regular problems with mobile deposits puts it to the top of my tolerance limit.

App Privacy

The developer, Umpqua Bank, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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