Screenshots

What’s New

Version 28.2.54103

Recent updates to Umpqua’s mobile app include:

• Zelle® is now available in mobile banking. Learn more at UmpquaBank.com/Zelle.
• Stability and performance improvements
• Other minor bug fixes

Note: Touch ID login is available for select Apple® devices. Face ID is also available on iPhone X. Enroll at login or under Settings.

Have questions or feedback? Contact us at 1-866-486-7782 or customerservice@umpquabank.com.

Thanks for using our mobile banking!

Ratings and Reviews

4.3 out of 5
5.1K Ratings

5.1K Ratings

hannbr16 ,

User friendly but missing things

This app is helpful when I want to quickly check my bank account or need to pay for a bill or would like to deposit a check.

I wish it had an overall summary of my accounts on a home page exactly like the internet version. Online it shows a pie chart summary of my accounts and gives a total of what I have. Then I can click into my different accounts to see details. This would be nice on the phone app.

Also, I can’t find my account numbers for my checking and savings. I’m not sure why it’s not part of online banking. It’s me who’s logged in and nobody else, so not sure why it doesn’t show me my own information such as my account number.

Developer Response ,

We really appreciate your positive feedback!

dudkskdjdmsnb ,

Often doesn’t work and now has ads?

I am changing banks because of this app. In the last three years I’ve had to go into a branch on at least 40 different occasions showing them in didn’t work, having to uninstall and reinstall or have someone on the other end fix something, and sometimes it just didn’t work for weeks and I had money overdraw because I couldn’t see my finances. When I opened my business account there was a completely separate app so I had to use two apps or do all my banking on the business app which makes the personal app look amazing by comparison. Every transaction is listed as only one of four things, where every purchase just says “atm withdraw” which it was not and tells me nothing about what what I purchased or who I paid for it, so impossible to check if a payment was processed on a specific item or tru to remember what I spent money on. Umpqua is a great bank and I wish I could do all my banking in person, but since they now close at 5 instead of 6 (and the branch closest to me isn’t open even on SATURDAYS) I’m not sure how I’m expected to go in without taking time off work to go to the bank...which obviously has been a huge problem when the app is so infrequently not working or not helpful.

Developer Response ,

That’s not good to hear and we want to learn more. Can you call us at 1-866-4UMPQUA or send a secure message through online banking so we can review your concerns together? Please mention that you’re responding to an app review, too. Thanks!

KillerBB321 ,

Frustrating

The app is usually the only way I have to access my money because I have little time to go into the bank. When I first started with umpqua the app was simple but very functional. Now the app seems to always be running updates and sometimes won’t even open. I’ve had issues with it not being compatible with my iPhone because of cookies or some such thing, I’ve had times when the app says the server is down, I’ve had times when I transfer money and it was delayed for downloading by the system, these problems come up on a weekly basis. Overall it’s been a very frustrating app for something very important and used every day. It’s very unfortunate because I enjoy my bank and the employees but it makes me feel like Umpqua may not know what they are doing when the app doesn’t work, and honestly has not worked properly in years, and that makes me nervous about what else they may be mishandling.

Developer Response ,

Thanks for sharing what you’re experiencing. We want you to know that we do appreciate your feedback. We’re always working on improvements and appreciate you hanging with us as we smooth things out. Have you tried any troubleshooting like deleting and reinstalling the app? You can use your phone’s mobile browser to access our website too. If that doesn’t work can you call us at 1-866-4UMPQUA or send a secure message through your online banking, so we can review it together? Please mention that you’re responding to an app review, too. Thanks.

Information

Seller
Umpqua Bank
Size
33.4 MB
Category
Finance
Compatibility

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Simplified Chinese, Spanish, Traditional Chinese

Age Rating
Rated 4+
Copyright
© Umpqua Bank, 2016
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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