The UNITERS app allows you to administer your protection plan, file a new claim, or check your claim status 24/7. Take photos and videos of the problem to show to the warranty specialist for a quicker resolution.
It has never been easier to connect you with our furniture care specialists and technicians.
- Minor UI changes and improvements
Thank you for using Uniters!
Ratings and ReviewsSee All
When I purchased this protection plan I did so hoping I’d never have to use it because I though the whole claim process would be a nightmare. Well, I had to use it and I’m so happy the claim process is as easy as a few clicks and taking pics and video. I’m sure I’d they have any questions or concerns they will reach out to their customers. Very pretty easy and smooth process. Hope my claims resolves as easy as this process. Thanks!
Overall it was great
At the beginning I didn’t like how it didn’t allow multiple choices but as I got further along I liked the app. The picture and video options were very helpful.
Submitting a claim is easy but....
I have experienced 3 different issues with the app thus far. While it is quick and easy to submit a claim I noticed the following, not sure if these are app issues or customer service issues. Tried talking to customer service about these issues and they basically told me they couldn’t help with app issues.
-Contact info entered in the app is not the contact info they use.
-If you submit a question on the claim status on the app they don’t respond
-The approval/denial reason for the claim is not accurate and does not match the email. I had a claim denied, the app said it was denied because the damage happened during moving, while the email said it was denied because it was out of the timeframe. When talking to customer support, they said the app wasn’t correct.
- Uniters North America, LLC
- 30.8 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German, Italian
- Age Rating
- © 2018 Uniters North America, LLC
With Family Sharing set up, up to six family members can use this app.