Vagaro Pro 4+

Good but could be better

The app itself is great because of its ability to allow for handling of business anywhere you need it. Easy for customers to use and provides many of the necessary tools for providers and owners alike. So many ways to make it applicable to each individual service, class or even the selling of products without being tethered to a desktop server. Some of the downsides, clients are able to make duplicate profiles because other businesses use the same app based product. Clients can easily forget their logins and we don’t have them so they create another. We don’t have the ability to clean duplicates up ourselves as it pertains to our individual business. You must notify the company thus losing some control of the business from a client retention ratio because it isn’t always accurate. Opening a clients ticket and adding products to it and being able to come back later with all the info saved would also be helpful. If you have more than one person working and products are sold it can cause confusion as to what has been rung up and what hasn’t. Just some things to consider. I’ve used it for 10 years though and I must say it has served me and my business well. 4/5 stars because it does deserve a closer look if you are considering it.

Developer Response ,

Thank you for taking the time to share your detailed feedback with us. We're glad to hear that Vagaro has been instrumental in supporting your business for the past 10 years!

Regarding the issue of duplicate client profiles, we want to inform you that our platform does offer the capability to merge duplicate profiles. Your feedback is valuable to us, and we're committed to addressing your concerns and continuously improving our platform. If you have any further questions please reach out to our support team at 925-464-1932!

Salon pro who gave up pencil & paper

I’m your everyday stylist who is busy with life and working 5-6 days behind the chair, two kids an husband etc. I’m at my 10 year mark and I realized I was getting burnt out from my phone. Some days I’d have anywhere between 20-75 missed texts….yes you read that right. I was drowning in requests, appointment changes, Pinterest pictures, questions etc. After a 12 hour day behind the chair, I’d then go home to my husband and kids and crash before another long day…leaving little time for the most important part….customer service.

I had battled wanting to switch to a booking app because I’m a little bit of a control freak but let me tell you the customization available in Vagaro, has literally given me a second set of hands and another brain. My clients can book, change Apts, send their friends my link to refer them to me. It’s cut back on my personal reach outs by about 75-85%……it’s life changing.

Client satisfaction has always been the most important to me. And with the demand rising even more I was at a point my people were suffering because I’m a one woman show. But now vagaro took a weight off my shoulders and I will never look back! I’m obsessed, and so are all my clients. Their feedback has been 110% positive and that speaks for itself!

2 day transformation

Great program. Changing from Salon-biz to Vagaro n in only 2 days, we have set up our pricing. Connected buying to several social media accounts, set up a new payment system, added a superior website with all the pricing from the program showing up in details services on the site. Great organization and simple to use. Great marketing tools and very streamlined. Excellent! The online booking has made it so we can run the business without a receptionist for the most part. A few phone calls come in but those are easily answered and handled by other staff. This program has been influential on us making $$$. What we have asked for and hasn’t yet been added: client’s ability to us multiple credit cards for services in a single transaction. Hopefully this in the pipeline, because it is very common for customers to request using more than one source. There are work arounds, but for example if there is a transaction for $100 and client wants to split it between two cards plus tips, the work arounds are clumsy. Should be really straightforward and simple.

Over all this is an excellent CRM and management program. Pros outweigh the cons by far. And at the top of this, is responsive customer service. They usually answer calls, and communication via email stays timely.

Developer Response ,

Happy to hear this, we are excited that you joined us!