VeraBank Mobile 4+

honestly don’t understand why people are complaining. No one likes changes and these boomers are proof. Everything has changed but if you take time to actually play around with the app,you will see that it works just as good as before. Definitely loving this new app and how easy it is to use and maneuver through it! Can’t wait to see what else Vera has in store for us soon🫶🏽

Glad to hear that you’re enjoying the app! Thanks so much for taking the time to let us know.

Ever since VeraBank has launched the current version of the app 9 times out of 10 I and another person I know find that when he use touch id to log into the app it will lag (with that circular loading symbol) and won’t load your account(s). I’ve force quit all apps before logging (trying to log in anyway), I’ve even trying doing a hard power down on my device. None of that helps. Like I was saying 9 times out of 10 you won’t get to open/load your account on the first try. I’ve waited minutes most of the time without it loading my account. I force quit the time and then sometimes on the 2nd try it will then work and log me in, but sometimes like today it’s 3 tries and nothing still. Extremely frustrating! I’d hoped when VeraBank overhauled the app and relaunched it this would’ve been fixed, but it’s still happening. The actual brick and mortar location of the bank and it’s employees are great, but the app gets a solid 2. Some days I think about changing to a bank with an app that works regularly.

I’m so sorry to hear that you are unhappy with the VeraBank App. Please send us an email to contactus@verabank.com with the best phone number to reach you so we can follow up with you offline.

As most of the reviews say so, the new app it’s awful. It glitches every time we open it (if it opens at all). Transactions take a long time to clear up. Overall it’s the functionality of the app that doesn’t work. We have to reset the phones in hopes that it will help but in reality, it’s the app.
After someone left a bad review there is the “customer service “ answering asking to send an email to the bank stating what’s the issue, it seems the same type of answer to all the reviews, and even if we send the emails what are we gonna say? What are they gonna do? We don’t need the bank to go over our transactions or stuff like that, that’s what the app it’s for.
If the app it does not fix the bank may lose a lot of customers because it’s a pain trying to manage transactions with an app that doesn’t work as it should.
If someone is monitoring these reviews please bring back the old app if this new one can’t be fixed. Thank you.

I’m so sorry to hear that you are unhappy with the VeraBank App. Please send us an email to contactus@verabank.com with the best phone number to reach you so we can follow up with you offline.