VeraBank Mobile 4+

It used to be that the app would stall out when trying to log in. Thankfully that rarely happens anymore. VeraBank has really improved the app and I don’t dread having to log in anymore. It’s now easy to log in (without stalling) most of the time and checking on accounts or doing transfers is quick and easy. And I like that the app can help you set up to save for a goal/future purchase.

Thank you for updating your review and letting us know about your experience. We are always happy to hear feedback so we can make the app experience better.

As most of the reviews say so, the new app it’s awful. It glitches every time we open it (if it opens at all). Transactions take a long time to clear up. Overall it’s the functionality of the app that doesn’t work. We have to reset the phones in hopes that it will help but in reality, it’s the app.
After someone left a bad review there is the “customer service “ answering asking to send an email to the bank stating what’s the issue, it seems the same type of answer to all the reviews, and even if we send the emails what are we gonna say? What are they gonna do? We don’t need the bank to go over our transactions or stuff like that, that’s what the app it’s for.
If the app it does not fix the bank may lose a lot of customers because it’s a pain trying to manage transactions with an app that doesn’t work as it should.
If someone is monitoring these reviews please bring back the old app if this new one can’t be fixed. Thank you.

I’m so sorry to hear that you are unhappy with the VeraBank App. Please send us an email to contactus@verabank.com with the best phone number to reach you so we can follow up with you offline.

Where do I even start?! I can’t log in on the first try EVER. I have to close the app out completely and try a second time. Ebills are no more, and even though it says ‘ebill eligible’ I dare you to try and click on it. You have to tap in just the right spot when trying to type in the amount you want to pay, your ‘bill activity’ (scheduled bills) is in the wrong order, you have to scroll down to see which bills are scheduled to be paid… the bills that are scheduled the farthest out are at the top… I really don’t understand how that makes sense, and you can’t edit a scheduled bill, you literally have to cancel it and reschedule it. I could go on. Y’all didn’t work with someone that uses common sense when developing this app. There’s an easier way to do this! Please fix it!

I’m so sorry to hear that you are unhappy with the VeraBank App. Please send us an email to contactus@verabank.com with the best phone number to reach you so we can follow up with you offline.