Smart Family gives parents the ability to locate and manage their child’s device all in one app. You can schedule alerts for their device location, block apps & websites, pause the internet, view their text and call history, and so much more!
Verizon Smart Family- Your new partner in parenting.
KNOW WHERE THEY ARE –Rest easy knowing your loved ones are where they should be. Set an alert to track their device so you know if they made it home or to practice, or check on your own time by viewing the real time device map.
CHILDPROOF YOUR INTERNET - Block access to inappropriate apps and websites. You can block most social media, messaging, and gaming apps; unblock just as easily when you feel they are ready for them.
SET SMARTER BOUNDARIES - Take back family time by instantly pausing the internet or limiting access to calls, texts and data. You can also set purchase limits for apps, games, and music.
MONITOR USAGE & ACTIVITY - Block unwanted contacts and view your child's text and call history; as well as the status of their device battery life.
IN-HOME & ON-THE-GO - Control your child’s online experience whether they’re using Wi-Fi or your data.
Ratings and Reviews
Constantly forces my kids off our WiFi
My oldest brought this to my attention today, we have Spectrum for our internet provider since the cellular coverage in our house is garbage. Needless to say it was easy for them to see a difference once I had gotten the VPN set up, we figured out that once the device successfully connects to a WiFi network while still connected to Cellular data, it doesn’t just keep the connection to the VPN server, it completely pauses the Cellular connection to the server, restricting everything (requiring WiFi) and attempts to connect through the new network before lifting the “lockdown.” This process is incredibly lengthy, taking 7-10 minutes on average, which for the quality of our internet provider makes absolutely no sense, every device without the VPN connects to the WiFi just fine and has pages loaded in a split second, so why should it take nearly 10 minutes to connect to the VPN server? And to add insult to injury it occasionally goes on “lockdown” seemingly at random, forcing the process to restart (I can only assume because of a stutter in the WiFi causing a brief moment where connection to the VPN server faltered). This apparently has frustrated my kids since we got the VPN a month ago but up until today we hadn’t tested to see if the VPN and the WiFi cutouts were connected. I can’t believe I paid for this to begin with, and will be taking my kids off this plan when we make our next monthly payment unless this issues are addressed.
I have never seen such a horrible app
It is utterly awful! Seriously, for instance with the time restrictions, you can’t even tell what you’re restricting. Is the time that you restrict the time the phone is off, or on? You really have no way of knowing, until you do it, and then your kid complains, or not. It actually says “set custom hours“ and then has a start time and stop time. That’s it! What does that mean!? Plus you can’t set different times for different nights, like different for weekdays and weekends, but who would ever want to do that? (Heavy sarcasm).
Plus, you can set a limit on your kid’s data. But then it just shuts off! It doesn’t throttle down so they limited access to data. The purpose most people want is to limit their use so they only use their share and don’t use up all of the family plan, not cut them off completely when they reach their limit. That should obviously be an option. Unbelievable!
But wait, there’s more! It doesn’t work and less you install an app on their phone! That’s idiotic! All they have to do is delete it! Of course there are ways to set up the phone so they can’t do that, But I shouldn’t have to.
I really can’t believe someone with even a high school diploma could’ve come up with such an awful app. What’s even worse is they charge you 10 bucks a month for this awfulness when it should be included with your plan!
Developer Response ,
We are sorry you are having issues using the app.
The time restrictions are the time windows when usage is 'restricted' / blocked.
You can setup more than 1 custom restriction - e.g. one for weekend and another one for weekdays, or one for each day of the week. Each such custom restriction can have its own start & stop time for when restriction is in effect
Even without the companion app installed you can still monitor and control call, text and data usage activity over LTE. We are constantly looking at ways to prevent tampering and notify you if Smart Family Companion app is uninstalled.
Can you please email us at firstname.lastname@example.org so we can help you further? Please mention this review in the email so we have the context.
Not accurate and unreliable, it crashes ALL THE TIME. I can’t even look at the call log for more than a minute before it just crashes and disappears, forcing me to start all over again. Good concept though, just sucky execution.
Update- Almost a year later and still having the same issues. You think they’d invest a little in making the app work better, since, you know, it’s not a free service.
Another update - well, they switched it to Verizon “smart family” for the first bit of time the app actually functioned. Now, every time I want to do anything it gives me error messages, so I can’t really accomplish what we are paying to be able to do. I wish there was a way to attach photos to these reviews. What are we paying for? Seriously need to invest in better developers or something. It looks terrible that such a well known company who specializes in communication technology can not even get an application to function correctly. I’m a trusted contact, yet I can’t get through during restriction periods (ie...school). I actually have to log into a computer when I want to change things. Isn’t the point of the app so that we don’t have to do that? I despise having to write bad reviews but this one seems to be a consistent problem. I just don’t get it. I feel like they really need to get their act together here, it looks terrible for them.
Developer Response ,
We are sorry that you continue to have issues with the app. If you can please email us email@example.com with parent and child device types, OS versions and mobile numbers, we will be able to investigate what might be causing these issues and resolve them for you. Please include this review for context.
- Verizon Wireless
- 223.9 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Verizon 2018
- In-App Purchases
- 30 day subscription to Verizon FamilyBase $4.99
With Family Sharing set up, up to six family members can use this app.