Think of Via like a shared shuttle that comes when you want, where you want.
Book rides straight from your phone, get picked up in minutes and commute or run errands without needing a car.
What we’re about.
Our corner-to-corner algorithm matches people headed in the same direction. This means you’re getting the convenience and comfort of a private ride with the efficiency, speed, and affordability of a public one.
Your trip will often cost no more than a standard public transit trip.
Sharing rides reduces the number of vehicles on the roads, bringing down congestion and CO2 emissions. With a couple of taps, you get to do your part to make your city a little bit greener and cleaner, every time you ride.
Questions? Head to our www.ridewithvia.com or reach out at firstname.lastname@example.org.
Loving your experience so far? Throw us a 5-star rating. You’ll have our eternal gratitude.
performance improvements and bug fixes
Ratings and Reviews
Loved it before covid HATE it now
I’ve used via for several years now and pre-pandemic it was great! They have since made all rides private which makes sense. The problem is they completely snd utterly changed the usage of the app. EVERY SINGLE TIME I use it now it always says 3 minute car available but takes several minutes to book so that they can then say “driver had to cancel but don’t worry a new one is ____ minutes away!” Now the really annoying part is that the minutes are straight up lies. Today I waited 40 minutes for a via that was originally “6” minutes away!! This is the longest this has ever happened to me but definite not the first (this currently happens every single time to varying degrees). I finally contacted customer support who told me the driver have been disconnected from the app so they would send me a new one... WHY DIDNT THEY TELL ME THAT BEFORE?!!! I’m just so frustrated with the horrendous quality of the app right now but I have hope for it going back to normal after covid!
Going to stop using this for a while
Until I see improvements, I’ll probably stop using this app for a while... I dont know if its because I’m requesting a ride at a late hour or its just bad luck, but I would always get a notification that my driver cancelled before I’m either assigned a new one OR my Via request got cancelled altogether.
Tonight I have this app one last shot and if it ever made these terrible re-routes or driver cancellations again, I’d stop using it. And it did.
Tonight, my first driver cancelled on me, and luckily I got a new one...I didnt mind at first how my replacement driver parked a block away from my pickup address. But when he missed an exit and then the app gave him these roundabout routes (the app told my driver to take different highways that almost guided him in the wrong direction or making unnecessary exits), that’s when I told my driver to take a specific exit that would easily take me to my destination. And then the app tried to make him take a different route that guided him away from my destination...The app even told him to take an opposite turn despite my destination being so close by!
My driver apologized though, and I wouldnt want to give him 1 star. He’s def deserves a 3 star rating at least.. the low rating is most def for this app lately. I never had these kinds of problems back in Feb or March.. I’ve honestly become very disappointed with this app.
Somewhat convenient, but…..
I enjoyed the rides and they were very convenient when I was in the area, but it was a pain when I had to get in the area when my school was right around the corner (but a very tedious walking distance). Some of the drivers were willing to take me there regardless of me not being able to pinpoint anything in Webster Groves on the Via GPS, which is why I gave it 2 stars, but the other drivers took me as far as the Via GPS would go and barely more, even though they were seemingly allowed to go further. Then my 2nd issue, which is even bigger is……….I left my wallet in one of the Viacles (didn’t have money in it at all)………..but now it’s gone. What’s worse is that I called them for so many days and talked to so many different people just to eventually find out that my wallet wasn’t it their vicinity anymore (they customer service got extremely tedious after a while, so I tell you, PLEASE DO NOT EVER forget to turn around and check the seat before you leave the vehicle, PLEASE, because it is not worth not looking. It was my fault of course, but honestly, they could’ve helped me out and got it back to me). Oh and p.s. if you lost something, don’t try to email them, because they likely won’t respond at all.
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- User Content
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- Other Data
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- Via Transportation, Inc.
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