Virtual Mason 12+
Virginia Mason Medical Center
Designed for iPad
-
- Free
Screenshots
Description
Telehealth at Virginia Mason (Virtual Mason) uses advanced technology to bring care to patients wherever they need it — at home, during specialty care at your Virginia Mason clinic or with specialists at your closest hospital.
Use of this app requires an individual invitation link, which you should have received through email, or access to a unique waiting room URL. Clicking on the invitation link or web site link and following the instructions will automatically launch this app and will allow access to its features.
What’s New
Version 44.1
Pin Participant: Ability to pin up to two individuals in a call, allowing you to see them side by side. Users can unpin a user by clicking on the pin icon or by going to the context menu.
Videocall layout: On an iPhone, Patients will see a similar videocall interface as the iOS Provider App. Patients will now be able to see all the users by scrolling through the thumbnails at the top of the screen.
A 'Doctors Bag' icon is displayed next to the provider's name to help patients easily identify providers on the call.
A 'Globe' icon is displayed next to an Interpreter's name to help patients easily identify interpreters on the call.
In a group call when a patient joins later in the call, they will now see Provider's video on their main view
Mute Call: Practitioners can mute users during a session. When they do, users will see a notification.
Ratings and Reviews
Can’t login
Same issue as “Miserable”. Will not accept the email used to set up the account. Poorly designed program. The number provided for help was useless. The gentleman on the other end of the line said he doesn’t have access to the system, and can only help virtual customers.
Miserable
Won’t let me sign in with the email that I use successfully through the portal. It says there’s no such patient. And the link to my appointment won’t allow access to video except through this miserable app.
If I could give this zero stars, I would.
Email not found
I am getting email not found when trying to login, the same email address works fine when logging in from the VM website.
App Privacy
The developer, Virginia Mason Medical Center, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Virginia Mason Medical Center
- Size
- 43.2 MB
- Category
- Medical
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Languages
-
English, French, German, Greek, Italian, Portuguese, Spanish, Traditional Chinese
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- Copyright
- © Virginia Mason Medical Center
- Price
- Free