Waffle House no longer will accept call in orders. So I used the app to place my order. When I go to pick up my order, there’s two big bags full of food. She smiles real big and tells me she put extra syrup and ketchup in your bag for me. Problem was they forgot to give me my bacon with my breakfast meal and I ordered an extra side of bacon for my son, that wasn’t in my order either. So obviously when I get home, I don’t have the breakfast that I ordered or requested. Ironically, I ordered on the app and the app doesn’t give you an option to rate the store or comment to the store about your order. What I’m taking from this is that Waffle House doesn’t want you to do pick up orders. So call your pick up orders to Bob Evans or somebody else that wants to take care of you.

My family and I went to Waffle House #2232 for lunch. From the time we entered the establishment, everyone greeted us and wished me a happy Mother’s Day. The staff were friendly and customer service was top notch! You can tell that they value and appreciate their customers by the conversations between staff and patrons. Our waiter, Will, took our order and constantly checked on us as we enjoyed our meal. The cooks, Ben and Chad, were on point. Everything was cooked and seasoned extremely well. I will definitely be back to this Waffle House when visiting family in Warner Robins! Shoutout to the Manager in Training, Makala! You can tell that you care about your staff and they care about you! Keep up the good work WH #2232!

This menu app forces customers to call in or come to the counter to order; just the thing that the app wants suppose to eliminate! When a customer phones in, they don’t have a menu to look at so it wastes the time of the counter staff to write down the order. When a customer gives the order at the counter, the staff must give the customer time to look through the menu then take the order; by expanding the menu selections, such as adding the pork chops & eggs favorite or senior citizens/ children menu to the app, it frees up valuable time from the counter staff as well as giving a detailed explanation of what the customer ordered. BTW, the current menu doesn’t even give egg/ meat/ hash browns or waffle cooking options!

I got this app specifically because I cannot order Waffle House through DoorDash, Uber Eats, or Favor. Luckily you’re running a promotion for free delivery through 9/14, however delivery is unavailable at all locations around me?! Make that make sense. Even so, there is an option to tip on top of a mandatory 10% service fee for the chef? Pay your employees. Other apps only charge service fees because they’re actually providing a service and someone to deliver. No wonder you don’t allow phone calls anymore. At least your corporate is doing what they’re best at, losing customers! The app would be worth it if you at least had some sort of rewards program, but you don’t. Just get on board like everyone else and go through DoorDash. I will be ordering iHop now because they are on DoorDash. Also, let people order omelets on the app.