Walgreens 12+

Wife’s prescription

This is the second time my wife has had to wait on prescription from this pharmacy on Enchanted hills. The first time is when my wife had spinal neck surgery and I was told by this pharmacy that they did not have the painkillers for her when I got her home from surgery. The Pharmacy in Bernalillo had to fill at the last minute.
This time we had the same thing happen first with app saying had to contact provider yesterday. Then this morning we were told by this pharmacy tech that it would be ready by end of day today and did not know why the app had said that?
We had not been notified by app, text or anyone on status of prescription at 500 pm with the pharmacy closing at 600 pm.
I called the pharmacy only to be told that they did not have the prescription there and she would have to wait until Monday! I asked if any other pharmacy had it and she said she would check put me on hold and returned with an attitude in her tone. The only pharmacy was Indian school in Albuquerque so we are forced to wait until Monday. If this pharmacy would have at least sent a message or called we would have had enough time to get to other pharmacy. We will be looking for another pharmacy ,this pharmacy doesn’t seem to be professional enough or have the customer care to keep our business.

Good and bad

I’ve used Walgreens photo app for a few years now. It’s convenient and fairly easy to navigate. However, most times it takes FOREVER to upload, which is an issue if your phone sleeps before its finished. The color is typically good and photos are clear, which is why I gave three stars.

My biggest issue is that so much of the picture is cut off each time. I’ve been told to go to the crop option and adjust the edges, but it still doesn’t help. For example, a few of my students wanted a selfie of us. We knew those on the edges would have a tiny bit cut off, but on the original it’s a little hair not in the frame. Even after checking the crop feature to make sure the frame was as large as possible, it cut the people off on each side so much that we each had half a face! Seriously, it went from being fully in the picture (minus a little hair), to each of us having the entire side of our faces, including one eye and half a nose, completely gone. My six year old students have been very disappointed. This has been an ongoing issue with multiple photos. Walgreens employees have not been successful in helping, so something needs done farther up in the co.

Lastly, why can’t an order be saved, so if it glitches everything isn’t lost? Again tonight I spent over an hour editing over a hundred photos. When I clicked next it glitched and was gone. Because of this, I changed it to two stars. This has happened WAY too many times.

Developer Response ,

We're really sorry to hear this. We'd like to work with you and correct the issue. If you can, contact us at 1–800–925–4733 and let the agent know what device you're using. We're more than happy to help.

APP is good, needs better integration with pharmacy.

As someone new to needing multiple medications I downloaded this to obviously manage it. Still learning the ins and outs of it, but does provide plenty of options. Improvements needed? 1. Need to be able to transfer prescription without having the bottle. IE: Doctor phones in prescription to your pharmacy; when you go to pick it up you find pharmacy is temporarily closed until further notice(nice that there is nothing in place to prevent really needed prescription from going to a pharmacy that is closed) . No way to transfer unless you call the doctor to have them send to a different pharmacy. Narcotic you say? Now my insurance company sees two prescriptions for the same drug on the same day and will not authorize the second one! Preventing me from getting it when actually needing it. 2. I did not realize a drug I no longer needed was on autofill. Within minutes of getting the notice they were going to refill I went and put a cancel request in. 5 days later I am still getting texts, voicemails stating my prescription is ready for pickup. If it wasn’t for the difficulty of reaching the pharmacy by phone? I guess the APP has the same issues.
APP has notification preferences that doesn’t work either. Set for no phone calls no emails etc. now they are hounding me for another prescription I don’t need to be refilled. It’s like they want my business but harassing me to the point of driving me away to a different pharmacy.