Walktober 4+

I can’t get my app to update my steps throughout the day even when I go to log and click sync..I’ve tried logging in, logging out, disconnecting/reconnecting my Fitbit, and it’s just not working. I’ve never had this issue in previous years. Can you help me?

We're happy to help! You can reach out to our customer care team by going to Menu > Options > Contact Us.

Keeps logging me out. Password reset is not easy (has to be done through organization’s webpage). App seems to be down at the moment. As is the website. Unable to contact support through the web version at the moment. Had written to them earlier about similar issues over the weekend. Got a response but it wasn’t very helpful. It’s a good idea re fitness and a community around it. But the app needs some real investment and fixes.

I'm sorry you experienced issues! We experienced an outage on the app on October 11 due to an ongoing Fitbit outage that has since been resolved, which is why ou kept getting logged out of the app. If you have any other concerns, please let us know how we can assist.

You actually have to contact someone by email to request to reset password on the app. Weird. Waiting for a reply by email if they will allow me to reset it with app.

Thanks for your review and feedback! We're working on improvements to our password reset experience, but know that passwords can always be reset on the website (click Log In, then Forgot Password).