WeRise App 17+

PLEASE READ BEFORE PURCHASING THIS APP

I am utterly disappointed with the appalling lack of customer service exhibited by this trainer and her company. Despite reaching out to them about my health condition and school being in the way as well, all hindering my ability to commit to workouts, they callously disregarded my email. It is evident from their neglect that they prioritize profit over genuine concern for their users. This company's disregard for customer well-being is nothing short of egregious. I vehemently advise against patronizing such a company, as they are clearly more interested in swindling customers out of their money than providing satisfactory service. My simple request for a refund, considering I haven't even utilized the app, fell on deaf ears. This level of indifference is unacceptable.

UPDATE: the matter has been solved. They did take care of the refund.

Developer Response ,

Hi there, I’m sorry to read about your experience requesting a refund. I haven’t been able to find your original ticket from the information you’ve provided, so please respond to the last ticket you received from the support team, referencing this review, and we should be able to resolve this for you correctly.

App structure

I purchased the 3 month deal because I follow Senada and I’ve always been in aw of her fitness and her exercises are more challenging than she even makes them seem. That’s a good thing. This deal seemed affordable for 3 months. However, I will say that I don’t like how the exercises are separated in the app instead of just flowing one after the other. It’s a waste of time to have to stop after each set and push the button for the number of reps and the weight if I chose to use any, then enter and wait for the timed rest period to end, then select the next set of reps or the next exercise. The app would be so much better if it were a continuously flowing follow along video because also you can’t watch the exercise form demo without watching a different pop-out for it too. It’s just too many tasks and parts to have a free flowing exercise session. And all of this from my phone or my iPad because it doesn’t seem to be accessible from my laptop. So, I have to cast the app to my tv and still be manipulating it between each exercises. It’s not convenient. It makes it difficult to stay focused and want to stay consistent, but I will try to do that so if I am able and get results then I will come back and say how well it works too despite the inconvenience.

Great workouts - App glitches are consistent

I really love the workouts in this app. I signed up for the 45 day challenge and woke up early to get started on it and it still had not been released. I had to wait until my lunchtime to get the workout in. When I signed in on my lunch break it showed that the program was ready, but there were no workouts meditations or anything to follow. Later in the afternoon I received a notification that popped up on my phone that said a new version would have to be downloaded for the 45 day challenge to work. I went to the App Store to download, the new version, but the option was not available. Now about 20 minutes before bedtime, I logged into the App Store and an update was finally available. I am grateful for this app, however, I truly hope there is more of an investments made for the development to reduce the consistent glitches. I saw that there were almost 9000 people registered for the challenge. With the app being $45 a quarter. That’s well over $1 million. I imagine there are significantly more subscribers than that. Please do your users a favor and correct these consistent glitches with gratitude, a dedicated user.