Westerra CU 4+

This app is so inconsistent. Regularly, I have to relaunch the app or delete and download again to get results.

Ever since the launch of this new & “improved” app I can’t access all my accounts through one log in as before. Supposedly you can search and find your other accounts to transfer money but that has never worked. I haven’t used my second account in over a year because to do so I have to delete the app, redownload, and relaunch. Once in an account there’s no way to log out to reenter into another.

After how many years of this “new” updated app, another update just occurred yesterday. Now I can’t even access my account through the app because it says invalid log in info. But I can log in online and the app accepts my facial recognition but then says invalid credentials. And complaints only go to the bank which does nothing to fix or adjust the app. If my app won’t work what’s the point of using that bank?

The last app was so much more user friendly and had way more options. This new one is the worst app out of all that I use. You replaced a perfectly working app with a horrible one. Worst decision you made. I am so frustrated with the app alone I am tempted to close my account with you all together because of the frustration with your app. If I didn’t have all my direct deposit set up through you, I would of done it already.