Wingstop 17+

Day after Super Bowl LVII

I wasn’t able to enjoy a meal on Super Bowl Sunday due to a procedure I was having done the next day. My first meal after the procedure was Wing Stop in Evanston. This is the first location I tried in 2008 when they opened. I like this location of all the locations I’ve tried. The original owner Maria, sold the place during COVID-19. I thought the food would change but it hadn’t. I think it has had several owners since Maria. LHowever, the customer service can be better. After many complaints I can see the service is getting better but still requires some improvement.

They should treat every customer the same. English is not spoken well at this location nor is it understood. However, I must say the food hasn’t changed and that is the only thing that keeps me coming back.

Recently disappointed

My husband and I love WingStop. Love the food and love the fact that, twice a month, we can come home and relax and not have to worry about cooking dinner because we order from the app to have wings delivered. Recently however, the app is not allowing delivery. It allows us to choose the delivery option, but when I put in the order and click to pay, a prompt comes up stating: ‘orders over $20 cannot be delivered.’ We thought that was strange, as most places want to you to order more food and therefore spend more money, which were completely fine with in this wing situation. However, when we made the order smaller and under $20 and then clicked to pay, a similar prompt came up stating: ‘orders under $20 cannot be delivered.’ Which makes more sense but is a lie since we had tried to place an order over $20 and it still wouldn’t allow us to order.
Unfortunately, with this new update or ‘bug’, we, at this time, have decided that we will get our wings somewhere else. If the app is updated back to the way it should be working and allows orders over $20 to be delivered then we will consider ordering again.
We just thought the developers of the app ought to know that they are losing the company money.
Also, anyone who reads these comments before deciding to order ought to know that when considering a delivery order, you won’t be able to.

Developer Response ,

Thanks for sharing your experience with us! We’re so sorry you ran into an issue. We’d love to learn more. From your review it sounds like this issue is likely specific to your local restaurant. Please contact us at www.wingstop.com/contact-us so our team can look into this further.

Easy to use but options are scarce

It’s super easy and quick to order from the app but I don’t like that we don’t get a lot of different options. Every time I order I have to call in to the restaurant immediately afterwards to make changes because the app doesn’t have enough options to choose from. I like the hot lemon wings, extra wet. But the app doesn’t give me the option for either of these things. There’s so many different flavours that aren’t available through the app. Another issue is when you select “more options” and it just says “extra well done”. Where’s the option for extra wet wings? Y’all need to give more options to choose from to keep customers from having to call in after using the app. Even the drink menu is scarce. My local Wingstop has a drink machine with so many things to choose from like Powerade, Vitamin Water, or even flavoured Coke. I know not all locations have such a variety but it would be awesome if the app could reflect the options of the store we choose to order from. Aside from these issues, though, the app is great. I just feel some improvements could be made.